Mechanical Claims Manager at APCO Holdings – Westerville, Ohio
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About This Position
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.
We’re looking for a dynamic, solutions-driven leader to take the wheel as our Manager of Claims Operations. If you thrive in a fast-paced environment, love solving complex challenges, and know your way around modern automotive systems, this role is built for you.
- Lead and energize our Claims and Inspections teams, steering them toward excellence alongside the Claims Director
- Serve as the go-to expert for technical guidance, problem-solving, and strategic decision-making
- Review high-value and complex claims, including denials over $5,000
- Jump in to resolve escalated and disputed claims with customers, dealers, and agents
- Continuously fine-tune processes to keep operations running like a well-oiled machine
- Collaborate with leadership and contribute to the bigger picture of claims innovation
- Travel as needed to keep everything on track
You’ll be successful in this role if you’re a detail-oriented leader who thrives in a fast-paced, high-volume environment. You’re comfortable managing both people and processes, ensuring that work is completed accurately and efficiently.
You’re also a strong coach and communicator who can develop team members while holding them accountable to performance standards. You bring a problem-solving mindset, proactively identifying issues and implementing improvements to drive better outcomes.
- A high school diploma or GED
- 5+ years in a mechanical claims call center environment
- Experience leading or supervising a team
- Strong organizational and time management skills
- Strong communication skills, both written and verbal
- Strong knowledge of modern automotive systems
- ASE/manufacturer certifications
- Experience with reconciliation and audit processes
- Georgia Property & Casualty Adjuster license (or ability to obtain)
- Enjoy leading teams and improving operational performance
- Thrive in environments that require accuracy, urgency, and accountability
- Like balancing people leadership with process improvement
- Take pride in delivering high-quality, efficient outcomes
- Competitive salary
- Comprehensive medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and company holidays
- Opportunities for leadership growth and development
- A collaborative and performance-driven work environment