Behavioral Health Transport Specialist in Kalamazoo, Michigan at Beacon Health System

Behavioral Health Transport Specialist

Ambulance Transport / Clinical Operations

Manager, Ambulance Transport / Clinical Operations

The Behavioral Health Transport Specialist is responsible for the safe, secure, and compassionate transport of patients with behavioral health needs between healthcare facilities and other approved destinations. This role supports patient throughput and works under the direction of Ambulance Transport/Clinical Operations leadership, using de-escalation techniques and safety protocols.

Transport Operations:
- Operate specialized vehicle safely
- Complete assigned transports
- Maintain punctuality and accurate documentation

Patient Safety & Monitoring:
- Maintain observation of patients
- Utilize safety equipment per policy
- Escalate concerns appropriately
- Ensure proper handoff

Behavioral Management:
- Use de-escalation techniques
- Maintain professionalism in high-stress situations

Communication:
- Coordinate with Transfer Center, facilities, EMS
- Report incidents and delays

Safety & Compliance:
- Perform vehicle checks
- Follow HIPAA and safety standards
- Participate in required training

- Assist with loading/unloading patients using team members and equipment
- Manage patients/equipment over 100 lbs with assistance
- Ability to sit, stand, bend, kneel
- Respond to emergent situations

- High school diploma or GED
- Valid driver’s license
- Ability to pass background check
- BLS certification (or obtain during onboarding)

- EMS, behavioral health, or transport experience
- CPI training
- Healthcare setting familiarity

- De-escalation skills
- Situational awareness
- Communication
- Patient-centered care
- Reliability

Field-based role with exposure to behavioral health patients, stressful environments, and varied conditions.

- On-time transports
- Safety performance
- Documentation accuracy
- Communication effectiveness
- Satisfaction feedback