Fraud Mitigation Analyst | Mid-Level Role | On-site in Austin, Texas at Austin Telco Federal Credit Union

Fraud Mitigation Analyst| Location: 11149 Research Blvd, Austin, TX. | Schedule: Monday – Friday 8:00AM - 4:30PM | FLSA Status: Exempt

Austin Telco FCU is looking for a Fraud Mitigation Analyst to join our family. The Fraud Mitigation Analyst is a strategic role responsible for the design, evaluation, and management of the Credit Union's fraud risk framework. This role exercises independent judgment to investigate complex fraud schemes, serve as the final authority on disputed claims, and develop mitigation strategies that protect organizational assets. The Analyst serves as a subject matter expert, leveraging data-driven insights to refine fraud controls and influence risk management policy across the Credit Union.

Operational Excellence & Compliance

• Analyze complex data sets to identify emerging fraud patterns and recommend broad mitigation strategies to senior leadership.
• Evaluate the effectiveness of internal fraud systems and third-party tools, recommending adjustments to alert parameters and detection logic.
• Serve as the final decision-maker on complex Reg E disputes and high-dollar fraud investigations requiring significant discretion.
• Conduct high-level investigations and determine the necessity of SAR filings, authoring comprehensive narratives for regulatory submission.

Strategy & Departmental Support

• Develop and maintain departmental policies and procedures for investigating and reporting fraudulent activity.
• Design fraud prevention training programs for staff and member education initiatives.
• Stay abreast of industry fraud trends and emerging threats to proactively update the Credit Union's risk posture.
• Prepare and present risk-based reports for management, focusing on trend analysis and forecasted threats.
• Manage complex fraud-related projects and serve as a liaison during regulatory exams and external audits as needed.

Mission & Values

• Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.
• Other duties may be assigned.

Required Qualifications

• Education: High School Diploma or GED.
• Experience: Minimum of two years of experience in compliance, risk management, or fraud investigation within a financial institution.
• Specialized Knowledge: Working knowledge of fraud schemes, trends, and industry best practices. Understanding of relevant regulations, such as AML, KYC, and Reg E.
• Technical Skills: Proficiency with Microsoft Office products.
• Core Competencies: Strong attention to detail and accuracy; Ability to manage responsibilities independently in a fast-paced environment; Effective verbal and written communication skills.

Preferred Qualifications

• Experience: 3–5 years of experience in compliance, risk management, or fraud investigation within a financial institution.
• Education: Bachelor’s degree in criminal justice, Finance, or a related field (relevant work experience may be considered in lieu of degree).
• Certifications: Certified Fraud Examiner (CFE) or similar professional certification.
• Systems: Experience with Symitar and Verafin.

Internal Candidate Consideration

• Current Austin Telco employees who demonstrate strong analytical skills and a deep understanding of Credit Union operations may be considered for this role, even if they have not previously worked specifically within Risk or Fraud departments. Relevant experience in frontline operations or member services will be viewed as a valuable foundation.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth.

Additional Requirements:

• Successful background check and drug screening upon offer.
• Good credit standing (verified prior to interview).

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.