Collections Supervisor at AGS LLC – Las Vegas, Nevada
AGS LLC
Las Vegas, Nevada, 89118, United States
Posted on
Updated on
Recently UpdatedIndustries:Computer SoftwareJob Function:Accounting/Finance
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About This Position
Position Title: Collections Supervisor
Description
Equal Opportunity Employer, including disability/protected veterans
Description
Job Overview
The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards.
Responsibilities
- Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely
- Proactively identify and be able to explain exceptions in collections
- Handle escalated customer issues professionally and in accordance with company policy
- Ensure accurate documentation of collection efforts in the system
- Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval
- Collaborate with Sales, Customer Service, and Finance to resolve disputes and billing issues.
- Identify gaps in processes and implement improvements to enhance efficiency and collections success
- Supervise, mentor, and provide regular performance feedback for the team of collections specialists
- Monitor workload and adjust assignments to ensure timely follow-up
- Monitor team performance using KPIs and prepare regular reporting for management
- Prepare journal entries
- Assist with quarterly and year-end audits
- Assist with Ad Hoc projects as requested
- Document and follow relevant internal controls over financial reporting.
- Direct other departments to document and adhere to relevant internal controls over financial reporting for their respective functions as it relates to billing.
- Associate or Bachelors degree in Business, Finance, or related field (preferred).
- 35 years of collections experience, with at least 12 years in a supervisory or lead role.
- Strong knowledge of credit, collections processes, and applicable regulations
- Excellent communication and conflict-resolution skills.
- Strong leadership and team-development abilities.
- High attention to detail and ability to manage multiple priorities.
- Analytical mindset with strong reporting and KPI-tracking skills.
- Fast-paced, deadline-driven office environment.
- May require occasional extended hours to meet month-end or quarter-end targets.
- Dynamics Business Central experience a plus
- Skilled in Microsoft Office products
- High level of interpersonal skills with demonstrated poise, tact, and diplomacy.
- The ability to work interactively across functional groups.
- Willingness and ability to be flexible to learn new ways or assist other areas.
Note: All offers are contingent upon successful completion of a background check and drug screen
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
Equal Opportunity Employer, including disability/protected veterans
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Job Location
Las Vegas, Nevada, 89118, United States
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