Chargeback Strategy & Performance Manager in Itasca, Illinois at Accertify, Inc.

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our clients are always confidently in the driver’s seat and ready to #MoveAtTheSpeedOfRight.

Be in the driver’s seat of your career as a Chargeback Strategy & Performance Manager with the industry leader- and build a career you can trust.

This role owns the end‑to‑end chargeback management strategy and performance reporting for a strategic enterprise client in the advertising space. The position serves as the subject‑matter expert on chargeback regulations, representment strategy, and performance optimization, while acting as a trusted advisor to the client and collaborating with their Sr. Account Manager. Success is measured by improvements in chargeback win rate, revenue recovery, and strategy innovation, enabling expansion into additional use cases and business lines.

Essential Duties and Responsibilities:

• Chargeback Strategy & Optimization
  • Serve as the expert on chargeback regulations, card network rules, and representment best practices across regions and payment methods.
  • Proactively identify performance improvement opportunities in existing chargeback and representment strategies using data-driven analysis.
  • Design, execute, and evaluate A/B tests of new strategies, partnering with a Support Specialist and Account Manager to operationalize changes.
  • Consult on chargeback strategies for new business lines, products, or geographies, ensuring scalable, compliant approaches.
• Evidence & Product Readiness
  • Continuously monitor client apps, platforms, and product updates to ensure evidence packets remain accurate, current, and optimized.
  • Validate that changes to client flows, UX, or fulfillment processes are reflected in evidence and dispute narratives.
• Data, APIs & Issue Monitoring
  • Actively monitor APIs, data feeds, and reporting outputs to identify data gaps, delays, or anomalies.
  • Escalate and resolve issues that could negatively impact dispute outcomes or reporting accuracy.
• Client Engagement & Reporting
  • Lead monthly performance touch‑base calls, delivering clear insights, trends, and recommendations.
  • Own reporting for Quarterly Business Reviews (QBRs), tying chargeback performance to business impact, risk reduction, and ROI.
  • Translate complex dispute data into executive‑level insights and actionable recommendations.
  • Work with the Reporting Team to create real-time dashboards as needed
• Growth & Relationship Management
  • Build strong relationships with client stakeholders across risk, payments, operations, and finance.
  • Identify and develop opportunities to expand into additional business lines or services, partnering with Account Management and Sales as needed.
  • Act as a trusted strategic advisor, positioning the company as a long‑term partner rather than a vendor.

Skills & Qualifications:

• Deep experience with chargeback management, dispute representation, and card network regulations (Visa, Mastercard, Amex, etc.).
• Proven ability to analyze performance data and drive strategy improvements at scale.
• Experience working with enterprise clients and presenting to senior stakeholders.
• Strong collaboration skills with Support, Product, Data/Analytics, and Engineering teams.
• Comfortable owning both strategy and execution, with a high bar for accuracy and accountability.
• Expert in Chargeback Management rules and regulations
• Experience in SaaS, fintech, payments, or fraud prevention environments
• Familiarity with APIs, data pipelines, and analytics dashboards.
• Experience supporting multiple business lines and international payment programs.

Additional Details:

• Potential base salary range: $80-$100K. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• This role is eligible for remote US-based (work-from-home) locations. Chicago-based candidates would work in a hybrid capacity from the Accertify HQ located in Itasca, IL.
• Visa Sponsorship: Employment eligibility to work in the U.S. is required, as Accertify will not pursue Visa sponsorship for this position.

Why Join Accertify?
At Accertify, we believe in investing in our people. We offer a comprehensive suite of benefits to support your success both professionally and personally:

• Health & Wellness: Medical, dental, and vision coverage for you and your family.
• Time Off: Paid time off, holidays, and personal days to maintain work-life balance.
• Financial Growth: We offer competitive compensation, performance-based rewards, and local retirement or savings plans where applicable, along with financial education resources.  
• Career Development: Training programs, mentorship opportunities, and growth potential within the company.
• Wellness Support: Mental health resources, fitness perks, and wellness programs.
• Extras & Perks: Commuter benefits, employee discounts, and company-sponsored events.

At Accertify, we're committed to your success, because when you thrive, we thrive. Are you ready to make an impact? Apply today and be in the driver's seat of your career.