Office Manager in Pasadena, California at Door of Hope

Do you want to make a difference in the lives of families facing homelessness? Door of Hope is seeking a highly organized, proactive Office Manager to ensure our office runs smoothly and supports staff in delivering mission-critical work.

Reporting to the Chief Operating Officer (COO), the Office Manager is responsible for ensuring a well-functioning, organized, and proactive office environment. This role owns core office operations, basic accounting, and IT coordination and support, allowing program and leadership teams to focus on mission delivery.

Deadline to apply: May 31, 2026

Hours

• 32 hours/week (4 8-hour days/week), occasional overtime; schedule preferences will be considered, but not guaranteed as schedule will be determined based on needs of office
• 100% in-person from Pasadena, CA

Responsibilities

Office Manager – 70% of role

• Create a welcoming, professional, and supportive environment at Door of Hope’s main office for staff and guests (including clients, donors, and Board members)
• Primary Receptionist: manages front door operations (front door intercom and buzz-in system) prioritizing a warm welcome to guests and safety of staff; professionally respond to phone calls and emails, and processes mail and packages
• General Office Support: keep our office running smoothly by maintaining an orderly office environment, keeping office supplies in stock and storage spaces across office site well-organized, managing parking passes, and liaising with landlord regarding facilities issues
• General Troubleshooting: answer general staff and guest inquiries

Accounting Assistant – 15% of role

• Provide key support to streamline and maintain financial processes
• Accounts Payable: process accounts payables and check requests, including printing; assist with other basic bookkeeping in QuickBooks as-needed
• Employee Expense Reporting: manage employee credit card and reconciliation process, liaising with staff for follow-up and details
  

IT Coordinator & Staff Support – 15% of role

• Primary IT coordinator, liaising with IT Manager Service Provider (MSP) and supporting staff with device assignment and basic troubleshooting
• IT Support: respond to IT issues and requests, provide basic troubleshooting and coordinate with IT Contractor when issues need to be elevated

Qualifications

• A minimum of 2+ years in an administrative role
• Bilingual Spanish, strongly preferred
• Must be a detail-oriented, self-starter with proven organizational skills
• Must be a personable and professional communicator with strong communication skills
• Must be a technologically savvy Mac and PC user not intimidated by technology; must be fluent in Microsoft Office
• Must have a valid driver’s license and reliable transportation
• Must be able to bend, reach, and lift boxes and office supplies up to 30 lbs.

Compensation & Benefits

Expected compensation: $26-30/hour, depending on experience

Competitive benefits package including:

• Paid PTO: 12 sick days, 13 holidays, 10 vacation days (increases over tenure), 5 jury duty days, up to 5 bereavement days
• Health Insurance: we cover 100% of your premium on our Kaiser Gold HMO, Anthem Gold HMO Plans (PPO Plan is available as a buy-up option)
• We cover 50% of your dependents’ premium for our health insurance plan
• Employer contribution to employee’s dental and vision premiums
• Therapy Subsidy
• 403(b): 3% dollar-for-dollar match

Character (Do you embody Door of Hope’s four core values?)

Christ-centered, expressed through:

• Faith: We have an active and personal relationship with Jesus Christ.
• Calling: Out of a sense of calling, we go above and beyond to meet our mission.
• Character: We demonstrate the character of Christ toward colleagues and families.

Empowering, expressed through:

• Trust: We trust one another, believe in one another, and give each other the freedom to take risks. (Mistakes are learning opportunities.)
• Accountability: We nurture God-given strengths through coaching and accountability.

Holistic, expressed through:

• Whole Person: Our emotional, spiritual and personal well-being matter to one another.
• Whole Organization: We are on one team with one mission. (We don’t do silos.)

Relationship, expressed through:

• Family: We love, celebrate, and pray with one another.
• Reconciliation: We manage conflict, practice vulnerability, and pursue diversity with honesty and grace.