Patient Services Coordinator UK (35hrs) in Croydon, England at LineIn

Join LineIn – Transforming UK Healthcare, One Call at a Time
Start date: 15 June 2026

LineIn is a remote-first organisation dedicated to improving access to healthcare services across the UK. We are seeking calm, empathetic, and highly organised professionals to join our team as Patient Services Coordinators.

If you have experience in a high-volume, patient-facing call-handling role—particularly within a healthcare or GP reception environment—and are proficient in EMIS or SystmOne, we invite you to apply for this meaningful opportunity to make a real impact from the comfort of your home.

Role Overview

As a Patient Services Coordinator, you will serve as the first point of contact for patients, delivering efficient and compassionate support while ensuring they are directed to the appropriate care pathways.

Key Responsibilities

• Professionally manage a high volume of inbound patient calls, maintaining an average of 12 calls per hour in line with KPIs

• Actively listen to patients, accurately capture relevant information, and maintain thorough documentation

• Triage and direct patients to appropriate services using the Total Triage system (without providing medical advice)

• Identify urgent or high-risk cases and escalate them promptly in accordance with protocols

• Promote and guide patients toward suitable online self-service options where appropriate

• Uphold strict patient confidentiality and adhere to all data protection regulations

• Collaborate effectively within a structured rota aligned with GP surgery operating hours

• Participate in ongoing training and continuous professional development

What We Will Provide

• Comprehensive training to equip you with the skills to handle urgent and sensitive situations

• Guidance on identifying medical red flags and escalating appropriately

• Access to AI-supported tools to improve efficiency and workflow

• Ongoing coaching and development within a supportive remote team environment

Working Hours

• 35 hours per week

• Shifts scheduled between 08:00 and 20:00, Monday to Friday

• Rotational schedule including morning and afternoon shifts

• Flexibility required to cover any shift within operating hours

• Advance notice provided for any schedule changes

Candidate Requirements

• Minimum of 1 year’s recent experience in a high-volume, patient-facing call-handling role

• At least 1 year of hands-on experience using EMIS or SystmOne within a clinical GP setting (within the last 12 months - non negotiable)

• Proficiency in Google Workspace

• Strong multitasking ability and a typing speed of at least 40 WPM

• High emotional intelligence, empathy, and resilience

• Ability to follow structured processes and work effectively in a remote environment

• Availability to work a flexible rota aligned with GP surgery hours

Compensation and Benefits

• £12.71per hour (£23,132.20) per annum based on 35 hours per week)

• Performance-related bonuses

• IT equipment allowance

• Work-from-home tax relief

• 100% remote working

• Opportunity to support a limited number of GP practices for more focused engagement

• Continuous training, coaching, and career development opportunities

If you are passionate about delivering high-quality patient support and want to contribute to improving healthcare access across the UK, we encourage you to apply.