Compliance Specialist at CertaSite, LLC – Kalamazoo, Michigan

ROLE OVERVIEW

Our Compliance Specialist will work alongside our operations teams to manage the digital upload and organization of inspection reports across various compliance portals, ensuring that all accounts remain up to code as required by the Authority Having Jurisdiction (AHJ). The primary responsibility of this role is to accurately and efficiently upload inspection reports to the designated compliance platforms in a timely manner, adhering to all regulatory requirements and internal guidelines.

WHAT YOU WILL BE DOING

• Accurately upload inspection reports into designated portals, ensuring all necessary documentation is properly submitted to code and accessible.
• Answer incoming calls for phone queues when short staffed
• Addressing inquiries related to inspection reports or directing requests as needed to the appropriate team members.
• Collaborate with branches to gather and provide customer-requested inspection reports in a timely manner.
• Support various projects assigned by the corporate management team, contributing to the smooth operation of the department.
• Provide additional corporate assistance as needed, including administrative tasks and coordination of workflows.
• Maintain a satisfactory level of quality and productivity per department standards
• Complete any additional assigned task as requested
• Provide operational support to the Billing Manager by assisting with the processing and tracking of compliance-related expenses.
• Review, reconcile, and update expense records based on portal reporting to ensure accurate branch and cost center allocation.
• Analyze and validate compliance portal charges to support accurate invoice preparation and timely submission.
• Manage the CertaSite Customer Portal process

QUALIFICATIONS

• 2 years of experience in a service industry or like position preferred

IDEAL QUALITIES

• Excellent attention to detail

• Ability to multi-task effectively

• Strong written and verbal communications skills

• Comfortable working independently and with minimal supervision but also collaborate with the team as needed

• Exceptional organizational and time management skills

• Strong analytical and problem-solving skills

• Ability to perform repetitive task with a high degree of accuracy

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Available for occasional business travel, which may include nights and weekends

COMPANY PERKS

• Work at a mission-driven company, focused on people

• Comprehensive medical plan options, including dental and vision

• 401K plan with company match

• Generous paid time off, paid holidays, and paid paternity leave

• Education reimbursement program

Who are we?

CertaSite is a fast-growing fire protection and life safety company. Fire and life safety is our passion. It’s all we think about. We leverage our hard-earned expertise to give people peace of mind, confidence, and more time to pursue their core businesses. Since 2018, we have grown from four to 18 markets while serving more than 30,000 customers throughout the Midwest.

As we grow and expand into new markets, we are building a team that loves what they do and has fun doing it. If you are looking to be challenged every day, for an opportunity to make a meaningful impact, and to grow with a mission- and people-driven company focused on the customer, we hope you will consider this amazing opportunity.

Our Mission: To provide a meaningful impact to as many lives as possible.

Our Vision: To be the most dependable and simplified life safety solution on the planet.

Our Values:

• Passionate – We are on a relentless pursuit to be great, not just good enough. And we have fun doing it.
• Impactful – Our work makes a real difference in the world. We literally save lives, but that’s just the beginning.
• Innovative – We believe there is always a better way. We don’t stop until we find it.
• Genuine – We do what we say, and we mean it. We are authentic and dependable.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS: overtime hours may be required as requested, controlled climate, office environment, required to sit for long periods of time, 8 or more hours per day, frequently required to use monitor, keyboard, mouse and phone.

Equal Employment Opportunity/M/F/disability/protected veteran status

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.