Sales Technician in Plano, Texas at Lockmasters

JLM WHOLESALE A Division of Lockmasters, Inc.

NOW HIRING: Sales Technician – Commercial Door Hardware

Job Type Full-Time (In office)

Department Sales

Reports To Branch Manager

Travel Very Little

About JLM WholesaleJLM Wholesale is a leading distributor of commercial door hardware, locksmith supplies, and security products, serving glazing contractors, professional locksmiths and security contractors across the United States. As a division of Lockmasters, Inc., we are backed by decades of industry expertise and a commitment to delivering exceptional value to our customers. Our team combines deep product knowledge with a customer-first approach to help our clients solve real-world security challenges.

Position OverviewWe are seeking an experienced and motivated Sales Technician with a strong background in commercial door hardware to join our growing sales team. In this role, you will serve as a trusted technical resource and sales consultant for our glazing contractors, locksmith and security professional customer base. You will leverage your hands-on product knowledge to drive revenue growth, support customers with specification and selection needs, and build long-term relationships that position JLM Wholesale as their go-to distribution partner.

Key Responsibilities

• Proactively develop and manage a portfolio of wholesale accounts including glass and glazing contractors, locksmiths, security integrators, and commercial hardware contractors.
• Provide expert technical guidance on commercial door hardware products including locksets, exit devices, closers, hinges, access control hardware, and related components.
• Assist customers with product specifications, substitutions, and code-compliant hardware recommendations for commercial and institutional applications.
• Achieve and exceed assigned sales targets and growth objectives.
• Process and follow up on customer orders, quotes, and special-order requests with accuracy and urgency.
• Maintain current knowledge of JLM's product catalog, supplier lines, and competitive positioning.
• Partner with purchasing and warehouse teams to ensure seamless order fulfillment and customer satisfaction.
• Identify new customer opportunities and conduct outreach to expand the active account base.
• Maintain accurate customer records and sales activity within CRM systems.