Shift Supervisor at Bagel Bros LLC – Chicago, Illinois

ABOUT THE ROLE: As a Shift Supervisor, Bagel Sous, you will support our Shop Leaders to drive culinary and hospitality excellence in our scratch-based kitchen. With a genuine love for cooking delicious food, you will work to master every Bagel station by consistently executing recipes, processes, and procedures and training actively to elevate the knowledge of the whole restaurant. You will take initiative as a leader & role model in the kitchen by participating in pre-shifts, shift management, and training & will be held accountable for ensuring tasks across the restaurant are completed on time and to standard. The Bagel Sous role is an hourly position and a great opportunity to learn the business and grow with PopUp Bagels!

WHO WE ARE: At our scratch-based kitchens, we prioritize individuals with a genuine passion for high-quality food and running exceptional shop operations. We take enthusiastic individuals and guide them into skilled chefs and restaurant professionals. Joining our team means advancing your understanding of various restaurant roles, honing your culinary skills, developing leadership abilities, and thriving in our dynamic environment. If you value education, purpose, and flavor in a community, we welcome you to join us.

Popup Bagels originated as a backyard pickup window, aiming to share a freshly crafted bagel recipe with friends. Today, it has evolved into multiple PopUp and permanent locations, offering always-fresh weekend pickup. Our mission is simple: crafting the finest, freshest bagels. No extravagance, just pure perfection: a crispy crust, a soft crumb center, an ideal size, and the perfect blend of seeds. We're proud recipients of the Brooklyn Bagelfest "Best Bagel" award for two consecutive years, and we're eager for you to experience a dozen of our delectable bagels.

YOU WILL:

• Demonstrate correct culinary standards, warm hospitality, and a great attitude.
• Train fellow teammates on each station, seasonal recipes, kitchen standards, and procedures.
• Work alongside your Bagel Chef to manage prep lists, waste logs, and food inventory.
• Delegate work appropriately to the team and follow scheduled deployment and breaks.
• Successfully open and close the restaurant using the checklists and thorough communication.
• Lead Pre-shifts and contribute to the Chef’s agenda.
• Ensure that food presentation and order accuracy are met for all walk-in, pick-up, and delivery orders.
• Create solutions regarding guest concerns, digital ordering, and equipment maintenance.
• Help to maintain a minimum standard “A” letter grade by following the Department of Health and PopUp Bagels food safety standards.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

WORK PERKS:

• Opportunities for GROWTH in a TEAM environment
• Leadership Development • Competitive Pay: $20-30/hour depending on experience (including tips if applicable).
• Paid Time Off
• Flexible Scheduling: Part-Time and Full-Time Hours
• Complimentary PopUp Bagels and Schmear every day.

YOU HAVE:

• 1+ year of leadership experience in a restaurant/hospitality environment.
• Food Safety Certification (preferred)
• A desire to create exceptional employee & guest experiences.
• An eye for detail and solving challenges.
• Excellent communication skills, both verbal and written.
• The willingness to roll up your sleeves and pitch in wherever necessary.
• A desire for growth in our restaurants.
• The ability to perform the physical requirements of the position (frequently lifting up to 25 pounds and occasionally lifting up to 50 pounds). These physical requirements may be accomplished with or without reasonable accommodations.

Additional Role Note: The duties of this position may change from time to time. PopUp Bagels reserves the right to add or delete duties and responsibilities at the discretion of PopUp Bagels or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Education, Experience, and Skills:

• High school diploma or equivalent required
• Culinary training or coursework preferred but not required
• Active Department of Health and/or ServSafe certification (or ability to obtain within required timeframe)
• 3–5 years of restaurant management experience, including full operational ownership
• Prior experience managing both front- and back-of-house operations
• Proven experience with hiring, scheduling, performance management, and employee relations
• Experience with inventory management, food costing, and labor optimization
• Experience working in fast-paced, high-volume, scratch-based kitchens preferred
• Strong leadership and people management capabilities
• Ability to motivate, coach, and develop high-performing teams
• Excellent organizational, time-management, and prioritization skill
• Strong business acumen with the ability to analyze financial and operational data
• Exceptional communication skills (verbal and written)
• High attention to detail and commitment to consistency and quality
• Strong problem-solving and decision-making skills in dynamic environments
• Comfort navigating multiple technology platforms and digital systems
• Ability to adapt, learn quickly, and lead through change
• Passion for food, hospitality, and brand-driven experiences

Physical Requirements

• Ability to stand and walk for extended periods
• Frequently lift and carry up to 25 pounds
• Occasionally lift up to 50 pounds
• Ability to bend, reach, twist, and perform repetitive motions
• Ability to work in a kitchen environment with exposure to heat, cold, noise, and cleaning agents