RECEPTIONIST at Arkansas Urology – Pine Bluff, Arkansas

White Hall, AR

Responsible for handling daily front office reception and administration duties to include greeting and promptly processing patients in a prompt and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone promptly and professionally, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Verify patient chart is complete and up to date, facilitate the completion of necessary forms, obtain signatures, and collect co-pays
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Ensures accurate and timely collections of patient copays or other financial obligations of patients.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures. Photocopy, computer input/typing, schedule radiology work, as directed.
• Order medical records, prepare same for daily appointments, and type various forms.
• Receive dropped off patient's specimens and deliver to the lab.
• Perform any other related duties as required or assigned.

DESIRED QUALIFICATIONS, EDUCATION and/or EXPERIENCE

• To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• High school diploma or equivalent
• One-year front office administrative experience, preferably in healthcare environment.
• Working knowledge of basic medical terminology
• Working knowledge of health insurance industry
• Enthusiastic commitment to providing exceptional customer service to patients and internal customers.
• Ability to effectively communicate verbally and in writing to patients, medical professionals and clinic staff.
• Excellent attention to detail, organizational and problem-solving skills
• Ability to prioritize and balance workload in order to service patients and meet deadlines and requirements
• Self-motivated, self-directed, and willingness to do whatever it takes to get the job done
• Must be able to operate basic office equipment such as printer, scanner, fax and/or copies

COMPUTER SKILLS

• High proficiency in the use of Microsoft Office applications, typing speed of 45-50 WPM
• Working knowledge of any medical software/systems preferable

PHYSICAL DEMANDS

• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is continuously required to sit; regularly required to use hands to finger, handle, or feel, talk or hear; frequently required to reach with hands and arms; and occasionally required to stand, walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and color vision. Must be able to lift/push/pull up to 10 pounds

WORK ENVIRONMENT

Normal working conditions as found within an office setting, wherein there is controlled temperature and a low noise level.