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Leasing Service Manager in The Bronx, New York at Gabrielli truck sales

NewSalary: $105000 - $125000Job Function: Customer Service
Gabrielli truck sales
The Bronx, New York, 10475, United States
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Job Description

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Gabrielli Leasing & Rental Facility Shop Manager

Job Description:

The Facility Shop Manager oversees and manages the service operations and personnel for the assigned fleet of the location.

Responsibilities:

  • Reports to the Fleet Director
  • Act as primary interface to customers with daily updates and/ or facilitate breakdowns
  • Communicate performance expectations and company initiatives on a regular basis to employees
  • Manage and diffuse customer complaints by developing, implementing and communicating plan of action to correct issues.
  • Prepare Billback Estimates with photos and approval documentation.
  • Provide oversight and direction of inventory management and vendor relations
  • Perform daily lot checks to ensure they are rental ready
  • Responsibilities
  • Direct the daily operation of the in-fleet, maintenance, damage, condition and de-fleet functions for your shop
  • Combining in-depth automotive repair knowledge with exceptional people skills, you'll manage technicians as well as develop
  • You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment
  • Assign and schedule work duties to auto service staff according to individual skill level
  • Ensuring high teammate retention
  • Maintain compliance with quality standards
  • Capacity to lead and coach others
  • Teammate communication skills
  • Ensure a safe work environment and processes in and around our shops
  • Manage P&L performance, productivity, financial and asset controls in regards on maintenance expenses.
  • Ensure timely completion of recalls, preventative maintenance and quality of vehicle repairs
  • Assign work and provides supervision to foreman’s and/or technicians.
  • Ensure all related repair orders are completed and processed in accordance with established guidelines
  • Approve all maintenance expenditures and submit invoices for approval/payment
  • Select, manage and inspect outside vendor work to established service levels and quality standards
  • Ensure proper use of purchase orders, receipt of services and payment of invoices
  • Maintain up-to-date files on vendor insurance policies
  • Minimize vehicle downtime and units out of service
  • Ensure warranty submissions meet or exceed business plan and all required documentation is submitted as per OEM Guidelines
  • Hire, train, engage, energize, set up for success, coach and recognize team members to enable a high-performing culture
  • Guide the resolution of employee relations issues and commonly faced problems to build and maintain professional relationships with subordinates

Job Requirements

  • Highly developed mechanical background in heavy construction or industrial equipment industry
  • Great attention to detail and solid organizational skills
  • Solid teamwork, communications, and interpersonal skills
  • Customer Oriented
  • Professionalism
  • Coordination and Planning
  • Multi-Tasking
  • PC Proficiency (Microsoft Office, excel, word, etc, al)
  • 5+ years' experience in dealer service or fleet maintenance operations within the heavy equipment industry
  • 2+ years of experience managing people

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.

Benefits:

  • Medical and Dental plan
  • Paid Holidays
  • Paid vacation and sick/personal time
  • 401k with an employer match
  • EMPLOYER Paid Life insurance benefit
  • Gym Reimbursement program

Job Location

The Bronx, New York, 10475, United States

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