Director of Stations at Triangle Services NY – Jamaica, New York

About Triangle Services

Triangle Services is a privately held, family-owned company with over 60 years of proven success delivering aviation, facility, and support services across North America. With a reputation built on operational excellence, safety, and reliability, Triangle has become a trusted partner to leading airlines, airports, and institutions.

What sets Triangle Services apart is our people-first culture combined with a performance-driven mindset. We operate with the agility of a boutique provider while delivering the capabilities and standards of a national organization. Our teams are empowered to make decisions, solve problems, and drive results—quickly and effectively.

We invest heavily in training, safety, and leadership development, ensuring our employees are equipped to deliver best-in-class service every day. Our long-tenured workforce and strong client relationships reflect our commitment to doing things the right way—for our employees, our customers, and the communities we serve.

At Triangle Services, we don’t just provide services—we build partnerships and deliver operational excellence at every touchpoint.

Core Values

Triangle Services' core values guide all decisions and behaviors across the organization:

• Integrity & Honesty
• Communication (we emphasize clear, consistent, and proactive communication)
• Respect & Caring
• Accountability
• Customer Focus
• Safety & Security

As the Director of Stations, you will lead and oversee all aspects of station operations, ensuring the safe, efficient, and compliant delivery of services while consistently meeting or exceeding customer expectations.

This role is responsible for driving operational performance, financial results, and service quality across all functional areas, including Passenger Services, Ramp Operations, Cabin Cleaning, Aircraft Security Search, and Cargo Handling. You will play a critical leadership role in developing teams, optimizing processes, and maintaining strong relationships with airline partners, airport authorities, and regulatory agencies.

The Director of Stations is expected to be a hands-on, results-driven leader who can balance operational execution with strategic oversight, while fostering a culture of safety, accountability, and continuous improvement.

Key Responsibilities

• Oversee all daily station operations to ensure service delivery meets or exceeds customer and company standards
• Manage station financial performance, with a strong focus on labor efficiency, cost control, and profitability
• Ensure full compliance with airline procedures, company policies, and regulatory requirements (TSA, CBP, airport authorities)
• Establish, monitor, and drive performance against key operational and service KPIs
• Lead cross-functional coordination across all service lines to optimize efficiency and customer satisfaction
• Ensure accurate and timely completion of operational reporting, billing, and performance tracking
• Partner with Safety and Training leadership to maintain full compliance with training, certification, and safety programs
• Drive a culture of safety, quality, and continuous improvement aligned with ISAGO and company standards
• Recruit, develop, and retain high-performing teams through coaching, mentoring, and performance management
• Collaborate with managers and supervisors to implement best practices across all shifts and departments
• Serve as the primary liaison with airport authorities, regulatory agencies, and airline partners
• Identify and implement process improvements to enhance operational efficiency and service quality

Required Qualifications

• Minimum 10 years of management experience, including at least 5 years in airportor aviation operations
• Strong working knowledge of above-wing and below-wing aircraft handling operations
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Knowledge of TSA, CBP, airport, and applicable regulatory requirements
• U.S. Citizen or Permanent Resident (work authorization sponsorship not available)
• Bachelor’s degree preferred
• Valid US driver’s license with a clean driving record
• Ability to obtain and maintain all required airport credentials, including SIDA badge and U.S. Customs Seal
• Ability to pass background checks and security clearances
• Flexibility to work varied schedules, including nights, weekends, and holidays

Additional Skills

• Strong leadership and team development capabilities
• Excellent communication and interpersonal skills
• Proven problem-solving and decision-making ability
• Customer-focused mindset with strong service orientation
• Ability to manage multiple priorities in a fast-paced operational environment
• Bilingual (English/Spanish) preferred