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Senior IT Support Specialist in NORCROSS, Georgia at GREENLEAF MANAGEMENT LLC

Salary: $68000 - $72000Employment Type: Full-TimeExperience Level: 3-5 YearsMinimum Education: Associates Degree
GREENLEAF MANAGEMENT LLC
NORCROSS, Georgia, 30071, United States
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Job Description

Position Description:
Greenleaf Management is a growing real estate services company specializing in residential, commercial, and NNN property management. As we grow, so does our information technology department. This position will be responsible for responding and providing technical assistance and support to employees related to computer systems, hardware or software related issues. You will isolate problems implementing solutions and documenting/updating internal procedures ensuring that efficiency and user satisfaction are maintained. A positive attitude and friendly, respectful communication style will align with Greenleaf's company culture.


Primary Responsibilities:
  • Serve as the initial contact for technology related queries and provide technical assistance related to computer hardware, software and other technical tools.
  • Document, organize and analyze requests to prioritize as well as implement accurate solutions to address employee concerns.
  • Classify and escalate unresolved issues to leadership.
  • Configures, test, and identifies performance problems on company owned technology (laptops, desktops & mobile devices) and office equipment, coordinates and schedules repairs.
  • Assist and collaborate with leadership on new product implementations and platform build-out.
  • Performs other related duties as assigned.

Experience/Ability:
  • Information Systems, Computer Science or related work experience or at least one year of related training at vocational school or community college.
  • Innovative mindset.
  • Capacity to multitask, excellent organizational skills, and attention to detail.
  • Thorough understanding of computers, electronics, and procedures.
  • Knowledge of basic troubleshooting of Windows operating systems.
  • Must be proficient with Microsoft 365 and Google Workspace systems (Gmail, Drive, Calendar etc.).
  • Must be proficient with mobile device management (Maas360, EndPoint Central,ABM,KNOX ).
  • Experience with any of the following considered a plus:
o Property Management Entrata and/or Yardi
o Video conferencing solutions Zoom, MEET or Teams
o VOIP and Virtual PBX systems and technology
o Security systems cloud based access control and cameras
  • Ability to analyze and diagnose problems and work independently to solve them.
  • Ability to communicate professionally and effectively with all Greenleaf team members.
  • Must be legally eligible to work in the US.
  • This position may require prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 25 pounds at a time.

Get to Know Greenleaf
Greenleaf is an organization built of team members in the Southeast based on 4 core principles: dream big, work hard, play by the rules, and take care of each other. Greenleaf was founded in 2007 with one single family home and just 3 employees. We have since grown to approximately 70 team members and continue to grow. Greenleaf places our family of residents, employees, and investors first in every decision throughout the business. We believe in holding and investing in each piece of real estate for the long term to be well positioned for market cycles and opportunities.

Greenleaf Management has a lot to offer:
  • Competitive Salary: $70,000
  • Quarterly bonus program
  • Benefits: 401(k) and a comprehensive benefits suite including Medical, Dental, Vision and Life insurance

Job Location

NORCROSS, Georgia, 30071, United States

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