Tier 1 Help Desk Technician at Tresco, Inc. – Las Cruces, New Mexico

📍 Location: Las Cruces, NM with Occasional Travel | 💼 Department: Information Technology
💲 Hourly Pay: $15.00–$18.00 | Schedule: Monday – Friday, 8:00 AM – 6:00 PM
📅 Closing Date: Open Until Filled

Are you a tech-savvy problem-solver with a passion for helping people? Do you have an eye for organization and a knack for troubleshooting?
If you're nodding along, we have the perfect role for you at Tresco!

We’re seeking an energetic, detail-oriented IT Support Specialist who thrives in a fast-paced environment. You’ll be the first line of tech defense—supporting our users, solving problems, and helping our systems run smoother than ever.

• 🛠 Tech Hero on the Front Lines: Provide end-user support, resolve tech issues, and collaborate with Level 2 support for those trickier challenges.

• 💻 Software + Hardware Whisperer: Install software, manage cloud computer provisioning, and keep our devices humming.

• 🧰 Inventory Extraordinaire: Track, manage, and organize IT equipment and consumables with precision.

• 🔌 Cable Commander: Keep our cables tidy and workspaces efficient.

• 🧳 IT Road Warrior: Travel as needed to support remote teams and equipment.

• 🧾 Ticketing Titan: Triage and respond to IT tickets promptly, escalating where necessary.

• 🧠 Knowledge Contributor: Help build user guides, document policies, and participate in IT audits.

• 💬 Budget Brainstormer: Provide insight on IT support expenses for budget planning.

• 🧯 Security Sidekick: Support cybersecurity practices and vendor coordination.

• ✅ High School Diploma or GED required; Associate degree in Computer Technology preferred.

• ✅ Minimum 6 months of experience in a related IT support role.

• ✅ CompTIA A+ and/or Security+ preferred (or willing to obtain within 6 months of hire).

• ✅ Strong communication skills and a customer-service-first mindset.

• ✅ Ability to work independently, stay organized, and travel as needed.

• ✅ Must pass a driver’s license record check and background check.

• Must adhere to company dress code and professionalism standards.

• Required to complete and maintain annual safety and compliance training.

• Participation in staff meetings, audits, and company events is expected.

• Respect and inclusivity for all individuals and communities is a must.

Tresco is an Equal Opportunity Employer (EEO/AA) committed to building an inclusive workplace where every employee feels empowered and valued. We welcome candidates of all backgrounds and abilities.