Vice President of Clinic Operations at Silicon Valley Medical Development – Los Gatos, California

Silicon Valley Medical Development is currently seeking a highly skilled Vice President of Clinical Operations to join our growing team!

Pay: $250K-300K annualized

Location: Santa Clara County

About Silicon Valley Medical Development (SVMD), LLC

Silicon Valley Medical Development (SVMD), LLC is a dynamic healthcare provider organization dedicated to delivering high-quality, community-based ambulatory care throughout Santa Clara County. Our mission is to enhance patient access to coordinated, efficient, and compassionate healthcare services that meet the diverse needs of the communities we serve.

At SVMD, we cultivate a culture of collaboration, innovation, and excellence. We partner with like-minded professionals who share our commitment to simplifying the healthcare experience while maintaining the highest standards of patient care. By fostering teamwork and continuous improvement, we strive to create a supportive and rewarding environment for our employees.

If you are seeking an opportunity to make a meaningful impact in a patient-centered, forward-thinking organization, we invite you to join our team. Together, we can deliver exceptional care and drive positive change in the healthcare landscape.

The Vice President of Operations (VP of Operations) provides strategic leadership and direction for the El Camino Health Medical Network (ECHMN) Clinic and Contact Center operations, ensuring the delivery of high-quality, cost-effective healthcare within a fully integrated delivery system.

In collaboration with physician leaders from affiliated medical groups, the VP of Operations is responsible for identifying and implementing opportunities to optimize operational performance, enhance physician alignment, improve patient experience, drive financial performance, and foster provider and staff engagement.

The VP of Operations is accountable for executing system strategies that reflect shared priorities in clinical effectiveness, care quality, and financial performance. This individual will oversee the clinical and administrative support functions of ECHMN, developing efficient management structures and driving process improvements through continuous quality enhancement methods to ensure streamlined and effective operations. As a key member of the executive leadership team, the VP of Operations will collaborate with colleagues to develop, implement, and evaluate the group practice delivery system.

Essential Functions:

• In collaboration with senior leadership, refines and executes the strategy for the medical groups, aligning business, service, and clinical objectives across the continuum, strengthening the health system and medical groups.
• Works closely with leaders across El Camino Health to align operational systems and processes across the broader organization.
• Maintains high employee engagement and fosters positive relationships with staff, enhancing productivity and work quality. Leads initiatives to improve the work environment and optimize caregiver engagement, promoting a culture of accountability and innovation.
• Cultivates positive relationships and a culture of trust between administration and providers, ensuring provider involvement in decision-making and operational transparency.
• Ensures compliance with all regulatory requirements in collaboration with other leaders.
• Manages ECHMN to maintain financial strength, regularly reviewing performance and taking corrective actions to meet budgetary targets and enhance financial performance.
• Develops infrastructure for managing and integrating multi-specialty group operations, standardizing structures, systems, and processes, and selecting and developing leaders to meet organizational goals.
• Establishes a culture of accountability based on business analytics, collaborating with leadership to create performance metrics and dashboards.
• Leads the evaluation of new programs and services to enhance market position, financial performance, and community impact.
• Oversees due diligence and onboarding of new practices and clinic sites, including operational responsibilities such as human resources, financial agreements, compliance, IT, credentialing, revenue cycle, and facility construction.
• Leads quality improvement initiatives, fostering employee and physician involvement in decision-making for work organization and patient care delivery. Sustains continuous quality improvement across clinical, service, financial, operational, and patient satisfaction measures.
• Standardizes clinical operations and integrates processes across the network, improving practice operations and patient outcomes, with a focus on patient safety and throughput.
• Drives process improvements through Lean Management Systems, coaching leaders, and staff to apply Continuous Improvement principles to resolve issues. Leads performance improvement efforts, ensuring smooth implementation and sustained gains through ongoing measurement and analysis.
• Prepares the medical groups for success in both fee-for-service and value-based care models.
• Manages the network integrity of providers for system referrals, contributing to system growth objectives.

  administration and providers. Integrates providers into decision- making processes and ensures that their needs are met. Demonstrates visibility with the providers and the ability to facilitate smooth communication through operational transparency

• In collaboration with other leaders, ensures that ECHMN is in compliance with all regulatory requirements
• Operates ECHMN to ensure financial strength, reviewing results on an ongoing basis and taking corrective action to achieve the annual budget. Responsible for setting and meeting budgetary targets and strategies to improve financial performance of the group/health system and cost reduction/value improvement efforts
• Creates infrastructure to manage and integrate multi-specialty group operations. Standardizes organizational structure, systems, and processes. Selects and develops leaders who will meet the organization’s goals and objectives. Responsible for the effective selection, training, disciplining, terminating, and performance improvement education for identified management and administrative staff
• Creates a culture of accountability based on business analytics to include metrics and dashboards developed collaboratively with the Medical Groups’ Leadership Team
• Leads evaluation of new opportunities to develop programs and services that improve the organization’s market position, financial performance and meet community needs
• Provides leadership and oversight during due diligence and onboarding of new practices and clinic sites. This includes operational responsibilities such as staff human resources decisions, financial agreements, ensuring legal and regulatory compliance, IT, credentialing, revenue cycle and oversight of remodeling as well as new construction
• Leads quality improvement activities, which promote employee/physician involvement in decision-making on work organization and patient care delivery. Sustains an environment of continuous quality improvement, including the identification of concrete performance measures across clinical, service, financial, operational, management, and patient satisfaction
• Improves and hardwires responsive and proactive practice operations, policies, and processes while identifying opportunities to standardize clinical operations and integration across the network
• Drives process improvements to deliver consistent and standardized daily practice operations designed to improve clinical services, outcomes, patient throughput, and patient safety. Drive performance improvement efforts through systems such as Lean Management Systems. Teaches and coaches leaders and front-line staff with regards to the application of Continuous Improvement principles as a business strategy to resolve issues. Leads a linked performance system that is metrics driven, and instilled with visual walls, team huddles and Active Daily management across the organization.
• Leads improvement efforts: ensures implementation runs smoothly and that gains are sustained and measured through data analysis and ongoing measurement of actionable performance data
• Prepares the medical groups for success under both fee for service and value-based care
• Manages the network integrity of the providers of system referrals to achieve system growth objectives
• Establishes operational systems, and processes that support and incorporate telehealth and new service offerings
• Leads centralized support functions including, but not limited to call center, telehealth operations, and referral center
• Works closely on physician workforce plan (medical staff development plan) to continuously identify recruitment opportunities and needs
• Maintains confidentiality of records, patient, employee or physician group/clinic information at all times. Ensures all information and conversations regarding patients are secured from general public access

Minimum Requirements:

• Bachelor’s degree in business administration, Healthcare Management, or a related field. A minimum of 10 years of progressive leadership experience in a multi-specialty group practice, medical foundation, PHO, IPA, or integrated health system.
• Experience working collaboratively with community-based providers.
• Knowledge and experience with Lean/Six Sigma methodologies in a physician practice setting.
• Proven leadership success in improving financial and operational performance within a healthcare organization.
• Strong business acumen, with a focus on quality, metrics, and financial management. Skilled in using and developing benchmarks and tools to enhance operational, financial, and service performance.
• Extensive experience in financial management, business development, and P&L oversight within multi-site, multi-specialty medical groups.
• A successful record of accomplishment in redesigning practice management systems and aligning incentives to reduce silos and improve performance across clinical specialties.
• Experience with IT systems, including electronic health records (EHR) and computerized physician order entry (CPOE) systems. EPIC EHR experience preferred.
• Understanding of Physician Practice Law and Stark laws.
• Knowledge of national physician practice trends, policies, and issues.

Preferred Qualifications:

• Strong working knowledge of clinical operations, financial management, cost analysis, information systems, and insurance contracts.
• Familiarity with billing procedures related to provider practices.
• Understanding of physician compensation design and methodologies to support physician growth and retention.
• Familiarity with risk management, managed care operations, capitation, ACO development, and population health management.
• Leadership style that emphasizes openness, collaboration, respect, visibility, and connectivity.
• A results-oriented and decisive leader, balancing strategic thinking with a focus on operational details and execution.
• Knowledge of the organizational dynamics within an integrated health system (e.g., physician/hospital organizations).
• Ability to prioritize and manage multiple projects and issues simultaneously.
• Strong team leadership skills, with the ability to effectively supervise both professional and non-exempt staff.
• Proven leadership in driving transformational change.
• A pragmatic, collaborative team player who engages providers and staff to achieve exceptional operational outcomes.
• A record of accomplishment of building physician support and loyalty, with proven success in guiding physician behavior.
• Executive characteristics such as self-confidence, political savvy, intelligence, maturity, commitment, creativity, enthusiasm, sensitivity, patience, flexibility, integrity, and the ability to work well with ambiguity.
• Ability to balance the diverse needs of the health system and medical group to achieve organizational objectives.
• Strong leadership, facilitation, analytical, negotiating, and problem-solving skills.
• Ability to thrive within a matrixed reporting structure, with excellent collaboration skills.