Inside Sales Representative at Paragon Implants MFG LLC – Santa Clarita, California

Overview / Job Summary

The ISR will focus on growing, maintaining, and cultivating new business within assigned region(s). Managing their time effectively by focusing on outbound calling. Collaborate and coordinate with internal partners to ensure optimal resource deployment. Owns sales process to gain and increase accounts share of wallet primarily via remote means, using technology such as telephone and virtual meetings. Primary point of contact for assigned accounts. This position requires little to no independent judgement. Works under moderate supervision.

• Success is measured by KPI’s, including Sales targets, activity levels, overall productivity, and customer retention.

Essential Functions,

Duties, and Responsibilities

• Generate sales through customer engagement.
• Answer inbound calls from any potential or existing customer, handling questions and accurately placing orders on behalf of the customer, as needed.
• Become an expert on the products the Company sells and accurately communicate features and benefits to existing and potential customers in a consultative manner.
• Meet or exceed required target (number) of sales calls per week to current and new customers within an assigned territory.
• Maintain and increase sales of all products within assigned territory.
• Ensure optimal account onboarding and follow up.
• Identify, prioritize, and contact new account leads.
• Provide recommendations on marketing strategies for customer business growth.
• Build relationships with customers throughout the sales process.
• Maintain strong relationships and rapport with existing customers within territory.
• Solve Paragon Implant Customers’ largest challenges with ‘concierge-like” approach.
• Follow up with existing customers to ensure they are receiving high quality customer service.
• Comply with all local, state, and federal law requirements.
• Comply with internal policies and procedures for documenting customer interactions in CRM system daily.
• Attend company-sponsored training on product and sales techniques and industry trends.
• Provide accurate, valid, and complete information by using the right methods/tools (CRM, Ordering Platform, Webstore).
• Perform other duties as assigned.

Education

Requires a High School diploma/GED. Bachelor’s degree in communication or related field preferred.

Experience & Competencies

Required:

• Prior experience in an Inside or Outside Sales, Account Management, and/or Customer Service position.
• Understanding of Sales process and collaboration.
• Powerful desire to provide superior customer service.
• Proven ability to solve problems on the fly, proactively, and independently.
• Ability to build and maintain strong relationships in a remote setting.
• Strong ability to manage a wide range of tasks in an efficient and organized manner.
• Proficient with MS Office (Outlook, Word, PPT, etc.). Basic working knowledge with Excel. Strong MS Teams skills. Microsoft office 365 skills.
• Excellent communication skills; verbal and written.
• Excellent time-management skills.
• Action oriented, competitive, develops own talent, drives for results, grit, takes responsibility/accountability, change agent, comfortable with long-term gratification, courageous, curious/inquisitive.
• Ability and confidence to cold call and convert prospects to customers.
• Lead by example and support peers.
• Strong customer service orientation.
• Detail oriented.
• Demonstrated ability to be passionate about understanding the dynamics of influencing customer behavior and ability to translate those findings into meaningful, prosperous long-term relationship and gains for the Company.
• Experience with CRM.

Preferred:

• Prior dental implant sales experience.
• Knowledge of ISO 13485 and FDA 21 CFR Part 820.

Physical Requirements / Abilities

While performing the duties of this job, the employee is regularly required to sit for long periods of time, use a computer, and occasionally lift up to 15 pounds.

Travel:

• None.

Other

Required:

• · N/A

Preferred:

• Flexibility to stay late or come in early (in addition to working the regular schedule) as needed.