Senior Business Systems Analyst in at FUND ACCOUNTING SOLUTION TECHNOLOGIES LLC

About the Role

FUNDVIEW provides cloud-based solutions that power local governments — an elegant, easy-to-use suite of products that streamlines processes and meets the needs of citizens.

We're seeking a Senior Technical Business Systems Analyst (BSA) with 7+ years of B2B SaaS experience to serve as a key liaison between Product, Customer Success, Delivery, and Support. This senior IC role owns complex, cross-functional initiatives end to end, sets standards for requirements and process work, and mentors less-experienced analysts — spanning both customer/feature implementations and internal roadmap enhancements.

Ideal for someone who thrives in a fast-paced, collaborative environment and navigates ambiguity in complex B2B SaaS platforms with ease.

Key Responsibilities

• Implementation & Delivery
  • Lead the most complex, high-visibility customer and feature implementations — requirements discovery, solution design, UAT, and rollout — partnering with Implementation, PMs and Product.
  • Translate ambiguous or competing business needs into clear requirements, user stories, and acceptance criteria, coaching other analysts to do the same.
  • Act as an escalation point for customer-facing teams on complex implementation issues, driving root-cause resolution.
• Product Enhancements & Lifecycle Support
  • Partner with Product Management to gather, prioritize, and refine enhancement requests, bringing a point of view on impact and value based on install-based patterns.
  • Break down ambiguous, cross-cutting platform functionality into actionable requirements for Engineering, and partner with QA on test case development and acceptance validation.
• Cross-Functional Process Support & Leadership
  • Serve as the go-to SME for Customer Success and Support on complex city/municipality functionality; mentor associate and mid-level BSAs on requirements gathering and stakeholder management.
  • Lead creation and adoption of knowledge base content, training materials, and best practices.
  • Analyze support/implementation trends to influence the roadmap and reduce case volume, presenting findings to Product and Delivery leadership; drive continuous improvement of the BSA function's own processes and tooling.
• Systems & Tools:
  • Extensive Claude experience; familiarity with project/workflow tools (Jira, MS Project)

Required Qualifications

• 7+ years as a BSA, Business Analyst, Product Owner or similar in a B2B SaaS environment, owning complex, multi-stakeholder initiatives independently.
• Hands-on experience managing multiple concurrent enhancement projects, including the highest-risk engagements, within Customer Success and/or Support organizations.
• Demonstrated experience mentoring analysts or serving as your team's senior/escalation resource.
• Strong command of SaaS implementation methodologies and data migration concepts.
• Advanced skills in requirements gathering, process mapping, and writing user stories/acceptance criteria, with judgment on when to go deep vs. move fast.
• Proven track record influencing decisions across Product, Delivery, and customer-facing teams, including leadership.
• Technical and analytical curiosity with strong problem-solving skills.
• MUST be located in the US

Preferred Qualifications

• Public Sector SaaS experience, especially platforms enabling municipal operations (utility billing, municipal court, financial ERP).
• Experience with workflow-based or configuration-driven platforms.
• Background with Agile or Rapid Application Development delivery teams, ideally in a senior/lead capacity.
• Hands-on Microsoft Dynamics 365 experience (Project Operations module a plus).
• Experience applying AI automation/tools.
• Experience building or improving a BSA practice (templates, playbooks, onboarding) for a growing team.

You'll Excel in This Role If You...

Customer-obsessed, detail-oriented, and driven by continuous improvement; a fluent communicator across business and technical contexts, including with senior stakeholders; comfortable navigating ambiguity and driving clarity; and quick to take ownership as the person others turn to when things get complicated.

Why Join Us

At FUNDVIEW, we're passionate about delivering innovative solutions that help our public sector clients achieve their goals. You'll join a growing, collaborative team where your work directly impacts customer success and product evolution.

Equal Employment Opportunity

FUNDVIEW is an Equal Opportunity Employer committed to an inclusive environment for all employees and does not discriminate on the basis of any characteristic protected by applicable law.

Reasonable Accommodation

FUNDVIEW provides reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you need assistance due to a disability, please contact our recruiting team.