Bookkeeper/Night Auditor in Lompoc, California at VANDENBERG RESTAURANT AND HOTEL SERVICES LLC

GENERAL PURPOSE OF JOB:

The Night Auditor is responsible for ensuring the accuracy of Guest status and preparing the Front Desk for the next business day. The Night Auditor will create reports and Guest paperwork for the next business day. Key duties include reconciling accounts with a high level of detail and verifying room rates for accuracy before finalizing them for the night. This position plays a crucial role in maintaining financial integrity while upholding guest satisfaction and product quality standards. The Night Auditor also sets an example for other team members through exemplary performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• GUEST RELATIONS MANAGEMENT
  • Be readily available and approachable for all guests.
  • Take proactive approached when dealing with guest’s concerns.
  • Extend professionalism and courtesy to guests at all times.
  • Checking in and Checking out guests.
  • Creates reservations per request of guests over the phone or in person.
  • Follows hotel standards for interacting with guests.
  • Maintain guest service as the driving philosophy of the hotel.
  • Personally demonstrates a commitment to guest service by responding to guest needs

• OPERATIONS
  • Knows local health and safety codes and regulations that apply to the hotel.
  • Recognizes and reports potential safety hazards, such as broken doors or railings, fire hazards, etc.
  • Assist team leaders in meeting and exceeding goals.
  • Follows financial control procedures for cash, vouchers, inventories and receivables.
  • Identifies and corrects potential security problems, such as locking doors after hours, etc.
  • Understands and follows policies and procedures for the hotel’s key control system.
  • Prepares all necessary reports during each shift for management team.
  • Knowledge and ability to execute all hotel emergency procedures, equipment and utility shutoffs.
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• ADDITIONAL RESPONSIBILITIES:
  • Any other duties assigned by the direct or indirect Manager is required by the business operations.

EDUCATION and / or EXPERIENCE:

• 3-5 years Hotel and Restaurant experience
• High school or GED equivalent, B.S. in Business or related Field strongly preferred

TECHNICAL SKILLS AND OTHER REQUIREMENTS:

• Strong knowledge and experience in Hospitality Management software, preferably StayNTouch
• Strong knowledge and experience in Reservation Systems such as SHR, Central reservation system
• Microsoft Office Suite: outlook, word, excel, Power point
• Great Excel skills in order to create annual revenue budgets and develop annual marketing plans
• Ability to review, analyze, evaluate end of the month financial reports
• Strong capability to develop a strategy/plan to execute in response to the financial goals of the hotel and restaurant
• Strong leadership and communication skills.
• Ability to resolve conflicts and handle challenging situations with professionalism.
• Familiarity with property management systems (PMS) and front desk software.
• Excellent organizational and multitasking abilities.
• High level of attention to detail and customer service skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.

WORKING CONDITIONS/ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Moderate Noise
• Clear vision

• AMOUNT OF TIME - WORK ENVIRONMENT:
  • Wet or humid conditions (non-weather) None
  • Work near moving mechanical parts Under 1/3
  • Work in high, precarious places None
  • Fumes or airborne particles Under 1/3
  • Toxic or caustic chemicals None
  • Outdoor weather conditions Under 1/3
  • Extreme cold (non-weather) None
  • Extreme heat (non-weather) None
  • Risk of electrical shock None
  • Work with explosives None
  • Risk of radiation None
  • Vibration None

• AMOUNT OF TIME - PHYSICAL DEMANDS:
  • Stand 1/3-2/3
  • Walk 1/3-2/3
  • Sit 1/3-2/3
  • Use hands to finger, handle, or feel 1/3-2/3
  • Reach with hands and arms 1/3-2/3
  • Climb or balance Under 1/3
  • Stoop, kneel, crouch, or crawl Under 1/3
  • Talk or hear Over 2/3

• AMOUNT OF TIME - LIFTING OR FORCE EXERTED:
  • Up to 10 pounds Under 1/3
  • Up to 25 pounds Under 1/3
  • Up to 50 pounds None
  • Up to 100 pounds None
  • More than 100 pounds None