Lead Yard/Customer Service Associate at CENTRAL VALLEY BUILDERS SUPPLY – Fairfield, California

Central Valley is a leading family-owned and operated building supply company with eight locations throughout Northern California. We have been in business since 1955 and have grown to become one of the largest regional suppliers of building and agricultural products in the United States. Central Valley has been voted among the Best Places to work in the North Bay by the North Bay Business Journal. We are currently seeking a Yard/Customer Service Lead for our Fairfield facility.

The Yard/Customer Service Lead locates, loads and unloads building materials in the yard and warehouse. Maintains a safe and clean work environment. Acts as a leader in the yard, distributes tasks to yard associates and assists the Assistant Manager, Yard in managing the dashboard. Performs routine supervision of loading and unloading materials within the yard and warehouse; instructs employees on how to assemble load packages onto trucks for delivery to customer job sites. Directs the process of cutting packs or re-saw material according to specifications.

• Proactively helps customers locate the product they need and loads vehicles as necessary.
• Coaches yard associates to deliver positive, friendly, and proactive customer service
• Unloads and stocks incoming materials.
• Keeps all yard and warehouse areas clean, neat, safe, and secure.
• Assembles and loads products for delivery to customers, and transfers to other locations.
• Observes yard and warehouse for safety, potential theft, and security risks.
• Reviews vendor packing slip in order to verify quantity, product accuracy and condition, and turns into receiving.
• Resolves customer dissatisfaction with materials.
• Stores material safely to prevent damage.
• Stocks inventory neatly in the proper location within the yard and/or warehouse.
• Rotates stock to maintain product quality – retail ready.
• Identifies different building materials and wood products.
• Operates and maintains the forklift and other yard equipment safely.
• Completes daily forklift checklist
• Performs inspections of trucks and fire extinguishers.
• Measures and cuts materials by operating a power saw.
• Strives for zero product damage while loading and unloading.
• Reports all damages to the supervisor immediately.
• Conducts safety meetings.
• Assists inventory with daily cycle counts
• Acts as Assistant Manager, Yard when needed.
• Participates in facility leadership meetings as needed.
• Performs other duties as assigned.

REQUIRED SKILLS/EXPERIENCE:

• 3+ years of customer service experience
• 1+ years of forklift experience
• 2+ years of yard/warehouse experience
• 3+ years of lumber, construction or building materials experience
• 1+ years supervisory experience
• Strong measuring skills
• Familiarity with power and hand tools

DESIRED SKILLS/EXPERIENCE:

• Bilingual in English/Spanish
• Logistics experience

PHYSICAL REQUIREMENTS:

• Walking: 6-8+ hours per day
• Standing: 6-8+ hours per day
• Bending/Twisting: 3-6 hours per day
• Squatting/Stooping: 3-6 hours per day
• Climbing: Up to 3 hours per day
• Kneeling Crawling: Up to 3 hours per day
• Pushing/Pulling: 3-6 hours per day
• Hand Dexterity: Up to 3 hours per day
• Lifting 0-25 lbs.: Up to 3 hours per day
• Lifting 26-60 lbs.: 3-6 hours per day
• Carrying 0-25 lbs.: Up to 3 hours per day
• Carrying 26-60 lbs.: 3-6 hours per day

Central Valley is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical??? condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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