Sales Operations Coordinator at Charles Industries, LLC. – Schaumburg, Illinois

Job Summary:

The Sales Operations Coordinator supports day-to-day sales operations with a focus on order accuracy, system work, and key account support. Through strong cross-functional coordination and attention to detail, this role helps ensure seamless execution and positive customer experience.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Duties/Responsibilities:

• Provide operational support for key accounts.

• Ensure accurate order processing, reliable promise dates, and timely communication with customers.

• Support invoicing, reporting, and process improvements.

• Maintain the customer portal for the assigned customers.

• Oversee order management activities and maintain backlog accuracy, and coordinate across functions to ensure seamless execution.

• Support with system updates.

• Perform other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent analytical and organizational skills.

• Detail-oriented and accurate.

Education and Experience:

• Bachelor's degree in business administration, management, or related field.

• At least 2 years of sales operations/customer service experience required.

• An equivalent combination of education and experience will be considered in lieu of a degree.

• Experience with Salesforce required.

• Knowledge of Microsoft Office (Word, Excel, and PowerPoint).

Physical Requirements:

The physical demands described are representative of those that an employee must successfully perform. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Employees must regularly lift and/or move up to 15 pounds.

Work Environment:

The work environment characteristics described are representative of those an employee encounter while performing the essential job functions.

• Employees regularly work in an office environment.