Cluster Manager - IHS Program in Meriden, Connecticut at Midstate ARC Inc

POSITION SUMMARY
The Integration Manager works under the direction of the Director of Community Integration to oversee all day-to-day operations of the Cluster Housing Program. This includes individualized supports, assistive technology, remote monitoring, mentoring, ongoing staff training, and comprehensive staff oversight. The Integration Manager collaborates with individuals and their families to develop personalized service plans that address each person's unique needs, goals, and preferences within established budget parameters. This position requires on-call availability and flexibility in scheduling.

ESSENTIAL FUNCTIONS
Supports management in the hiring, onboarding, training, and ongoing supervision of staff.
Ensures the safety and well-being of staff, individuals served, and the broader community at all times.
Develops, implements, and monitors personalized plans of care in collaboration with individuals and their families, reflecting desired outcomes and personal preferences within budgetary constraints.
Educates and supports individuals in the use of Assistive Technology (ATECH); identifies and reports any issues or concerns to the appropriate team.
Responds promptly to alerts during remote monitoring hours.
Ensures that staff and individuals are trained in all Assistive Technology applicable to their home and community environments.
Oversees individuals residing in the Cluster Program; facilitates, assesses, and evaluates service needs both in the home and community settings.
Identifies and reports program-specific safety and maintenance concerns for all apartments; ensures that all properties are safe, clean, and well-maintained.
Ensures compliance with agency, DDS, state, and local policies and procedures.
Reviews and ensures that individual records, data, and documentation are current, accurate, and maintained appropriately.
Adheres to the agency's financial policies and procedures in maintaining and reconciling both individual and agency funds.
Ensures timely follow-up and resolution of Quality Service Review (QSR) findings.
Assists in maintaining, enhancing, and fostering social support networks and meaningful relationships for individuals served.
Assists in planning and facilitating opportunities for community integration and participation.
Promotes and encourages independence, competency, and self-determination in all individuals served.

KNOWLEDGE & SKILLS REQUIRED
Working knowledge of community and agency resources available to individuals with developmental and intellectual disabilities.
Familiarity with regional and state programs serving the community-based population.
Knowledge of social casework techniques, human development and behavior, and individual, family, and group support strategies.
Proficiency with technology including computers, smartphones, and tablets.
Experience working with Individual Plans (IPs) and Levels of Need (LONs).
Ability to identify problems and develop effective, creative, and independent solutions.
Demonstrated ability to manage crisis situations calmly and effectively.
Strong time management and organizational skills with the ability to balance competing priorities.
Excellent written and verbal communication and customer service skills.
Ability to collaborate effectively within a team environment.
Knowledge of the Quality Service Review (QSR) process.

QUALIFICATIONS & REQUIREMENTS
Bachelor’s Degree in a related field, OR a minimum of two (2) years of experience in a Case Manager role within a DDS-funded agency or program, plus at least four (4) years of direct experience working with individuals with developmental and intellectual disabilities.
Demonstrated experience successfully supervising a team of direct service staff.
Highly motivated self-starter with the ability to manage and coordinate multiple projects simultaneously.
Proficiency in Microsoft Office Suite and the ability to learn agency-specific software systems.
Valid Connecticut state driver’s license with an acceptable driving history; personal vehicle required and must be maintained throughout the course of employment.
Must maintain personal automobile liability insurance throughout the course of employment.
Must maintain all required certifications and training, including but not limited to: CPR, First Aid, PMT, and Medication Administration Certification.
Must be able to lift a minimum of 50 lbs.
May be required to assist with client lifts and transfers, and to perform behavioral intervention techniques as trained.

PHYSICAL REQUIREMENTS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift, carry, push, or pull a minimum of 50 lbs.
Must be able to stand, walk, and remain on feet for extended periods of time.
Must be able to sit for prolonged periods when completing administrative tasks.
Must be able to bend, stoop, kneel, and crouch as required when assisting individuals served.
May be required to assist with client lifts, repositioning, and transfers using proper body mechanics and/or assistive equipment.
Must be able to perform physical behavioral intervention techniques as trained and certified (e.g., PMT).
Must be able to operate a motor vehicle and maintain the physical capacity to drive safely.
Must have sufficient manual dexterity to operate computers, smartphones, tablets, and other assistive technology devices.
Must be able to respond quickly and physically in emergency or crisis situations.
Must be able to communicate verbally with clarity in both quiet and loud environments.