Community First Choice Care Manager at Agency on Aging of South Central CT – North Haven, Connecticut

The Agency on Aging of South Central Connecticut (AOASCC) is dedicated to empowering older adults, individuals with disabilities, and caregivers to live with independence, dignity, and purpose. As a leader in aging and disability services, AOASCC connects community members with critical supports—from care management and home- and community-based services to advocacy, health promotion, and caregiver resources. Our team is committed to person-centered practices, equity, and strengthening the well-being of the communities we serve. Joining AOASCC means becoming part of a mission-driven organization that values compassion, collaboration, and continuous improvement.

The Community First Choice (CFC) Care Manager plays a vital role in supporting individuals who need assistance to live safely and independently in their homes and communities. This position is responsible for developing, implementing, and monitoring individualized, person-centered care plans that follow CFC program guidelines and promote dignity, autonomy, and successful community living.

The Care Manager collaborates with clients, families, healthcare providers, and community partners to coordinate access to essential services. Through ongoing assessment and monitoring, the Care Manager ensures that care plans remain responsive as client needs change. This position directly enhances quality of life for older adults and individuals with disabilities by fostering independence and community integration.

• Bachelor’s degree in Social Work, Nursing, Psychology, or a related human services field

• At least two years of experience in care management, case management, or a similar role in social services or healthcare

• Knowledge of Community First Choice (CFC) program guidelines and related state/federal regulations

• Strong understanding of community-based resources and social service systems

• Valid driver’s license and reliable transportation for home and community visits

• Conduct comprehensive assessments of clients’ physical, behavioral, emotional, and social needs to inform individualized care plans

• Develop, coordinate, and monitor in-home and community-based services in alignment with CFC program standards

• Collaborate with healthcare providers, community agencies, and family members to ensure seamless service delivery

• Maintain accurate, timely documentation of assessments, care plans, and client progress in accordance with regulatory requirements

• Educate clients and families about program rights, available resources, and self-advocacy

• Identify gaps in services and advocate for clients to receive appropriate supports

• Participate in interdisciplinary team meetings to evaluate client progress and adjust care goals as needed

• Ensure compliance with agency policies, program guidelines, and professional ethical standards

Successful Care Managers demonstrate:

• Strong interpersonal and communication skills

• Critical thinking and problem-solving abilities

• Excellent organization and time management, with the ability to manage multiple cases

• Thorough knowledge of community resources and social service systems

• Advocacy skills and commitment to person-centered care

• Proficiency with EHRs, databases, and digital tools

• Cultural humility and the ability to work effectively with diverse populations

AOASCC offers a comprehensive and competitive benefits package designed to support employee well-being, work-life balance, and professional growth. Benefits typically include:

• Health, dental, and vision insurance

• Employer-sponsored retirement plan with agency contributions

• Generous paid time off (PTO) including vacation, sick leave, personal time, and paid holidays

• Flexible work arrangements, including hybrid scheduling for eligible positions

• Mileage reimbursement for required travel

• Professional development opportunities, including trainings, workshops, and continuing education support

• Employee Assistance Program (EAP) and wellness initiatives

• Supportive, mission-driven work environment grounded in teamwork and respect