Business Operations Systems, Sr Manager, Hybrid, Baltimore Office in Baltimore, Maryland at Enterprise Community Partners

Business Operations Systems, Sr Manager, Hybrid, Baltimore Office
Location: Baltimore, MD
Time Type: Full time
Requisition ID: REQ3853

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.

Job Description Summary:

The Business Operations Systems, Sr. Manager, will manage the day-to-day execution of Enterprise Residential’s department-owned software implementations and system rollouts under the direction of the Director, Yardi Product Management (Product Owner). This includes implementation coordination, site readiness tracking, change management support, go-live planning, and post–go-live stabilization to ensure consistent adoption and sustained performance across the portfolio. The role supports standardizing system configuration and system-enabled workflows, and assists with training coordination and assignment, to improve efficiency, consistency, and scalability.

Key Responsibilities:
• Coordinate system rollouts and readiness activities under the direction of the
Director/ Product Owner (Yardi, EliseAI/EVA, and future tools).
• Track milestones, dependencies, risks, and issues; drive follow-up through go-
live and stabilization.
• Partner with IT/system administrators and vendors to support
testing/validation and deployment activities.
• Support stakeholder coordination, document decisions/action items, and
escalate risks/decisions to the Product Owner.
• Support training execution by coordinating logistics and assisting with
materials/job aids as assigned.
• Monitor and report adoption and performance metrics; flag trends and
recommend improvements.
• Maintain SOPs and support documentation for system usage and
standardized workflows.

Success will be measured by on-time readiness and go-lives, training completion and adoption, post–go-live stabilization (reduced repeat issues/escalations), and improved outcomes such as fewer exceptions/ rework and progress against defined targets. The role will support additional systems added to the department portfolio over time.

This position reports to the Director, Yardi Product Management.

Centralization Execution & Enablement

• Drive the day-to-day execution of department-owned software implementations and system rollouts, including rollout planning, site readiness, change management support, go-live execution, and post-go-live stabilization, under the direction of the Director, Yardi Product Management (Product Owner).
• Develop, maintain, and reinforce SOPs, job aids, and other standard documentation to support consistent execution and standardized system usage across the portfolio.
• Support site teams through training coordination, reinforcement, and transition support to promote adoption and sustained operational performance.

System Enablement & Continuous Improvement

• Support the Director (Product Owner) by coordinating requirements, testing, validation, deployment support, and rollout readiness with IT, system administrators, and vendor partners for department-owned systems, including Yardi, EliseAI/EVA, and future tools.
• Identify, coordinate, and support workflow and automation improvements to increase efficiency, consistency, and system-enabled process performance.
• Manage enhancement of intake and assist in tracking requests, issues, and follow-up actions related to system rollouts and workflow improvements.

KPIs, Reporting & Performance Tracking

• Maintain rollout tracking, dashboards, and reporting to monitor implementation progress, adoption, stabilization, and operational outcomes across the portfolio.
• Monitor KPIs, including readiness milestones, on-time go-lives, training completion, repeat issues, overdue targets, and exception/rework trends, and coordinate corrective actions with stakeholders as needed.
• Track post-go-live performance and support efforts to reduce repeat issues, escalations, and process inconsistencies.

Cross-Departmental Collaboration

• Coordinate with Operations, Compliance, Accounting, Marketing, Asset Management, IT, system administrators, and vendor partners to support smooth implementation, rollout follow-through, and sustained system performance.
• Facilitate stakeholder communication, site feedback loops, and action-item follow-through related to implementations, stabilization, and process improvements.
• Elevate risks, issues, and decisions to the Director (Product Owner) when needed.

SUPERVISORY RESPONSIBILITIES

• This position will have no supervisory responsibilities

Experience Requirements

• 7 to 10 years of experience in property management operations, with at least 5 years focused on process centralization, business process optimization, or systems administration.
• Bachelor’s degree in business administration, Property Management, or related field preferred; MBA or relevant certifications a plus.
• Minimum of 2 years’ experience managing or supervising a team in a multi-site or corporate environment.
• Strong knowledge of Yardi Voyager (Version 7S or higher) and related modules, with a proven track record of implementing and optimizing system-driven workflows.
• Demonstrated ability to design, document, and execute standardized processes across multiple departments or portfolios.
• Experience managing cross-departmental projects from initiation through implementation, ensuring on-time and on-budget delivery.
• Proven skill in developing and delivering performance reports, metrics, and KPIs to monitor process adoption and operational efficiency.
• Ability to set priorities, manage multiple concurrent initiatives, and maintain progress toward annual work plan objectives.
• Strong communication and collaboration skills, with the ability to influence stakeholders at all organizational levels.
• Experience with technology solutions that integrate with Yardi to support operational efficiencies (e.g., payment processing, AI tools, document management systems).
• Foundational knowledge of AI tools and concepts required; familiarity with EliseAI is a plus.
• Ability to lead, direct, and motivate others to innovate and excel.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow-up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to apply reason, logic, and advanced problem-solving skills to resolve complex and/or sensitive issues.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
• Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel, Yardi or equivalent, and the ability to quickly master new applications.
• Possess and maintain timely and reliable transportation.
• Ability to travel when requested, including some out-of-state, overnight, and extended-stay trips, may be required.
• Ability to work remotely with reliable internet access and a professional home workspace.
• Flexibility to adjust work hours to meet project deadlines or support time-sensitive initiatives.

Salary Transparency

• You will be joining a team of talented professionals motivated by serving the community and addressing the need for affordable housing.
• Enterprise offers a comprehensive total rewards package for you and your family. The pay range for this position is $101,000/year to $112,000/year. The salary range represents the low and high end of what may be paid for this position. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions may be influenced by a variety of factors, including skills, qualifications, experience, and location.

Total Rewards at Enterprise

• This range is just one component of our total rewards package, which also includes annual performance bonuses and generous paid leave programs.
• Our benefits form a major part of the total rewards package. These include dental, health, and vision care plans, as well as family-building benefits such as adoption and surrogacy support. Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy, an Employee Assistance Program (EAP), and mental health benefits. We round out our package with financial education, wellness programs, and auto-enrollment in the company’s 401(k) plan with employer matching contributions.
• Finally, you will have access to learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team and contributing to our mission to serve others.