Customer Service Manager at RJ Roberts & Co – Pompano Beach, Florida

Role Description: As a Customer Service Manager, you will create exceptional customer experiences that support the growth of our company. Your attention to detail, strong customer service skills, and desire to lead a team will make you an ideal fit. You’ll enhance your career while coordinating, motivating, and developing your team to reach their full potential. We’re looking for a customer-focused leader who thrives on developing others and driving results. There are strong internal growth opportunities for driven leaders who excel at building and empowering teams. Key Responsibilities: Oversee the customer service team and daily operations to ensure high performance and productivity. Develop, implement, and maintain customer service policies, procedures, and best practices. Handle escalated customer complaints and issues, ensuring timely and satisfactory resolutions. Lead staffing, training, and morale initiatives while fostering clear expectations and strong team accountability. Train, mentor, and develop sales and customer service representatives to maximize their potential. Improve workflows and issue routing to reduce customer effort, accelerate resolution times, and proactively manage exceptions. Implement automation and optimize tools to streamline operations, enhance customer tracking, and improve visibility. Promote proactive communication, thoughtful personalization, and “surprise-and-delight” practices to enrich customer interactions. Represent the voice of the customer across the company, ensuring cross-functional teams stay informed and responsive. Who You Are: A thoughtful leader who leads with empathy, clarity, and professionalism. Positive, reliable, and grounded, with the ability to set a tone that elevates the team. Proactive problem-solver who anticipates challenges and creates smart systems to prevent issues. Organized, forward-thinking, and solution-oriented, able to balance tech tools and team dynamics effectively. Committed to ensuring customers feel heard, supported, and valued. Experienced in customer service, with managerial experience preferred. Applicants with lived experience in parenting or maternal health are welcome. Qualifications: 2+ years of customer service experience managerial experience preferred. Strong leadership, communication, and organizational skills. Ability to train, mentor, and inspire team members. Passion for creating exceptional customer experiences. Why Join Us: Lead a high-performing team and grow within the company. Work in a supportive and collaborative environment. Make a meaningful impact on customer satisfaction and team development. Competitive Compensation we offer a salary and benefits package that rewards performance and dedication.