Benefits Program Worker II- Intake/Ongoing at City of Chesapeake Human Resources – Chesapeake, Virginia
City of Chesapeake Human Resources
Chesapeake, Virginia, 23322, United States
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Industries:Government/Civil ServiceJob Function:Information Technology
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About This Position
Working Title of Vacant PositionBenefits Program Worker II- Intake/Ongoing
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 18
Department: HUMAN SVCS
Division: HS-SS ELIGIBILITY SVCS
Requisition Number: 202646
Number of hours worked per week: 40
Work Schedule: Monday – Friday 8 am – 5 pm; Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement: N - Never
Pay Basis: Semi-Monthly
Advertised Salary:
Job Description:
In This Role, You Will:
Required Qualifications:
Preferred Qualifications:
Job Open Date: 01/23/2026
Job Close Date: 03/29/2026
Open Until Filled: No
Job Type: Full Time
Posting Type: Public
Number of Vacancies: 18
Department: HUMAN SVCS
Division: HS-SS ELIGIBILITY SVCS
Requisition Number: 202646
Number of hours worked per week: 40
Work Schedule: Monday – Friday 8 am – 5 pm; Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement: N - Never
Pay Basis: Semi-Monthly
Advertised Salary:
$49,373.00 / annually
Job Description:
Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)
Are you experienced in determining eligibility for TANF, SNAP, and Medicaid? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!
We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.
In This Role, You Will:
- Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
- Navigate complex benefit program policies with confidence and accuracy
- Use VaCMS and other systems to process applications, track cases, and document outcomes
- Make timely, sound decisions and ensure all required documentation is accurate and up to date
- Refer clients to public and private resources that support their overall well-being
- Maintain a strong focus on service delivery and continuous quality improvement
What We’re Looking For:
- Prior experience determining eligibility for TANF, SNAP, and Medicaid
- Proficiency in Virginia Case Management System (VaCMS)
- Strong policy comprehension, communication, and decision-making skills
- A commitment to public service and a passion for helping others
Why Join Us?
- Be a vital part of a team that supports the health and stability of our community
- Work in a supportive, fast-paced environment where no two days are alike
- Opportunities for professional development and career growth
- Competitive pay and great benefits in a mission-driven workplace
If you’re ready to bring your experience, expertise, and empathy to a team that values your contributions—apply today and be part of something that truly matters.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
Required Qualifications:
VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires a high school diploma or GED/HSE and completion of government assistance programs.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of experience in eligibility determination for social services programs.
SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of experience in eligibility determination for social services programs.
SPECIAL CERTIFICATIONS AND LICENSES: Must be able to provide a certificate of completion for Phase I and Phase II.
SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
Preferred Qualifications:
- Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps
- Experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
- One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake unit
Job Open Date: 01/23/2026
Job Close Date: 03/29/2026
Open Until Filled: No
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Job Location
Chesapeake, Virginia, 23322, United States
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