Customer Account Specialist in New Albany, Indiana at Versa Designed Surfaces

The Customer Account Specialist is responsible for supporting and helping to build relationships with our worldwide customer base. The position has overall responsibility for all phases of customer service and day-to-day administrative details of the sales and manufacturing process.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build ongoing rapport with culturally diverse base of customers
• Manage all aspects of order processing (quote, expedite, change, credit, etc.)
• Requires high degree of accuracy and attention to detail and response time
• Provide prompt and accurate responses to email and telephone inquiries from internal and external clients
• Provide direct sales support to Sales Rep toward goal of increasing company sales over previous year
• Develop and maintain ongoing knowledge of product line, procedures, websites, etc.
• Research and resolve customer issues regarding pricing, delivery or quality concerns.
• Routine need to multi task, establish priorities, work independently
• Complete and forward commercial documentation for each export shipment
• Communicate with freight forwarders to know and understand special shipping requirements for each country in order to maintain compliance
• Act as liaison between sales reps, production, design, accounting, quality control and senior management teams
• Create product specific documents as requested by client, within parameters for technical specifications for flame, IMO, VOC, country of origin, etc.
• Perform other related duties as required

Minimum Requirements

• High school diploma or GED Required, College Degree preferred
• Ability to carry out written and oral instructions
• Strong English written and verbal communication skills
• Experience with Microsoft Word, Excel, and Outlook. ERP experience valued.
• Ability to multitask and remain organized while meeting deadlines
• Work productively with others in team-based atmosphere
• Positive demeanor to contribute of overall success of team
• Ability to work and make decisions independently in fast paced environment
• Demonstrate strong organizational, prioritization and time management skill
• Highly motivated with strong sense of attention to detail – takes personal pride in producing quality results, including contribution toward goal of increasing sales
• Experience with export documentation per country/country requirements is desired

PHYSICAL DEMANDS:

The physical demands described here are the representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee may occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

**The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.