Manager, Infrastructure & Security in San Francisco, California at San Francisco Health Plan

Manager, Infrastructure & Security

Reporting to the Sr. Manager, Systems Infrastructure & Security, the Manager, Infrastructure & Security leads a team of IT infrastructure professionals supporting enterprise systems, networking, and cybersecurity operations. This is a hands-on technical leadership role with an emphasis on enterprise networking and cybersecurity, while also providing leadership and oversight for systems infrastructure, cloud technologies, and infrastructure operations.

You will provide technical leadership for the design, implementation, operation, security, and modernization of critical infrastructure platforms, enterprise networks, security technologies, and cloud services. You will ensure the reliability, availability, performance, scalability, and security of technology services supporting the organization.

You will be a technical subject matter expert in networking and cybersecurity. In addition to people management responsibilities, the Manager expects to remain engaged in architecture, troubleshooting, implementation, operational support, and technology planning.

The Manager will also help improve the organization's use of public cloud, automation, scripting, and Infrastructure as Code to improve the efficiency, consistency, security, and scalability of infrastructure operations.

You will contribute in maintaining operational stability, reducing technology risk, strengthening cybersecurity capabilities, and supporting strategic infrastructure and security initiatives across the organization

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $170,000 - $190,000 per year

WHAT YOU WILL DO:

Network Infrastructure & Engineering:

• Provide technical leadership and subject matter expertise for the organization's enterprise network infrastructure.
• Lead the design, implementation, operation, maintenance, and improvement of enterprise networking technologies and services.
• Provide hands-on technical leadership for network architecture, troubleshooting, performance, capacity, availability, and operational support.
• Ensure network infrastructure is designed and maintained to provide reliable and secure connectivity for business-critical systems and services.
• Lead network infrastructure upgrades, modernization efforts, and technology implementations.
• Provide technical leadership for secure network architecture across on-premises, hybrid, and public cloud environments.
• Establish and maintain technical standards, documentation, and operational practices for network infrastructure.
• Work with our teams, technology partners, and vendors to troubleshoot complex network issues and implement infrastructure solutions.

Cybersecurity:

• Provide technical leadership and hands-on expertise for cybersecurity technologies, operations, and initiatives.
• Oversee the implementation, operation, and continuous improvement of security technologies and controls across the infrastructure environment.
• Ensure security principles and controls are incorporated into infrastructure, network, and cloud architecture.
• Partner with security, infrastructure, application, compliance, and business teams to find and address technology and cybersecurity risks.
• Support security incident response, technical investigations, vulnerability remediation, and infrastructure-related security activities.
• Ensure infrastructure technologies are designed, configured, and operated according to organizational security requirements and risk management goals.
• Evaluate latest security technologies and recommend improvements to strengthen the organization's security posture.
• Lead cybersecurity initiatives, technology assessments, security architecture reviews, and related projects.

Systems Infrastructure & Cloud:

• Provide leadership and oversight for enterprise systems infrastructure, cloud services, and systems administration functions.
• Oversee the design, implementation, operation, maintenance, monitoring, and support of business-critical infrastructure platforms.
• Provide technical leadership for public cloud infrastructure and services, including Microsoft Azure and AWS.
• Support the integration and operation of on-premises infrastructure, enterprise networking, cybersecurity technologies, and public cloud services within hybrid environments.
• Ensure systems and infrastructure services meet organizational requirements for reliability, performance, security, scalability, and resiliency.
• Lead infrastructure lifecycle planning, upgrades, modernization efforts, cloud adoption, and technology improvements.
• Establish standards and operational practices for infrastructure administration, monitoring, documentation, maintenance, and support.
• Provide technical guidance and escalation support for complex infrastructure issues.
• Support business continuity, resiliency, recovery, and availability requirements for critical technology services.

Automation & Infrastructure Modernization:

• Identify opportunities to improve infrastructure reliability, security, scalability, and operational efficiency through automation and scripting.
• Promote standardized, repeatable, and automated infrastructure deployment and configuration practices.
• Help use modern infrastructure practices, including Infrastructure as Code (IaC), configuration management, APIs, and automated deployment methodologies.
• Encourage the use of scripting and automation technologies such as PowerShell, Python, Terraform, Ansible, Azure Bicep, or equivalent technologies,.
• Reduce repetitive manual administration by identifying opportunities to automate common infrastructure and operational processes.
• Evaluate latest infrastructure, networking, cybersecurity, cloud, and automation technologies and recommend solutions aligned with organizational needs.

Leadership & People Management:

• Lead and develop a team of IT infrastructure professionals across systems administration, networking, and infrastructure functions.
• Establish clear priorities, responsibilities, performance expectations, and development goals for team members.
• Provide technical direction while empowering team members to develop expertise and take ownership of their respective technology areas.
• Promote collaboration, knowledge sharing, documentation, and cross-training to reduce dependency on individual subject matter experts.
• Balance operational support, project work, cybersecurity priorities, and longer-term infrastructure initiatives.
• Ensure appropriate operational coverage and escalation paths exist for critical infrastructure and security services.
• Foster a culture of accountability, continuous improvement, customer service, and collaboration.

Strategy, Projects & Technology Management:

• Lead infrastructure, networking, cybersecurity, cloud, and modernization projects from technical planning through implementation and operational transition.
• Translate organizational needs and goals into infrastructure and security requirements and solutions.
• Develop technology roadmaps and recommend infrastructure and security investments aligned with organizational priorities.
• Identify infrastructure and security risks and develop strategies to address technical debt, lifecycle issues, capacity constraints, resiliency concerns, and evolving technology requirements.
• Collaborate with IT leadership, application teams, team members, project teams, and external partners on organization-wide technology initiatives.
• Manage technology vendors and service providers and ensure solutions and services meet organizational requirements.
• Identify opportunities to improve reliability, security, operational efficiency, automation, scalability, and cost effectiveness.
• Evaluate latest technologies and determine where modernization, public cloud, automation, or new architectural approaches can provide organizational value.

WHAT YOU WILL BRING:

• 10+ years of progressive experience supporting and managing enterprise infrastructure, networking, and cybersecurity environments.
• 5+ years of leadership experience managing technical teams and technology operations.
• Demonstrated hands-on expertise with enterprise networking technologies, architecture, troubleshooting, and operations.
• Knowledge of cybersecurity technologies, practices, controls, and risk management.
• Knowledge of enterprise systems infrastructure and systems administration.
• Experience supporting or managing hybrid or public cloud infrastructure.
• Experience leading complex infrastructure, networking, cybersecurity, or cloud projects through planning, implementation, and operational support.
• Experience using automation and scripting to improve infrastructure deployment, monitoring, or operational efficiency.
• Familiarity with modern infrastructure practices including Infrastructure as Code, configuration management, APIs, and automated deployment methodologies.
• Experience with IT service delivery, technology operations, business continuity, resiliency, and risk management.
• Knowledge of complex technical issues spanning networking, security, systems, cloud, and infrastructure technologies.
• Demonstrated experience leading technical teams while remaining sufficiently hands-on to provide technical direction and escalation support.

WHAT WE OFFER:

• Health Benefits
  • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
  • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement – Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off – 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

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(Hybrid remote/in-office)