Customer Experience Manager (TOLA) in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Experience Manager (TOLA) in the United States.

This role focuses on guiding strategic enterprise customers through complex cloud security transformation journeys, ensuring they fully realize the value of advanced security platforms in large-scale environments. You will act as a trusted advisor, working closely with senior stakeholders and technical teams to drive adoption, improve security maturity, and align solutions with business priorities. The position combines customer success, program management, and strategic consulting, with a strong emphasis on cloud security outcomes. You will partner across sales, engineering, and product teams to ensure seamless execution of customer initiatives. This is a high-impact role supporting some of the world’s largest organizations as they modernize and secure their cloud infrastructure. You will play a key role in driving long-term customer value, retention, and expansion. The environment is fast-paced, highly collaborative, and centered on delivering measurable business and security outcomes.

• Lead and manage strategic customer programs focused on cloud security transformation, ensuring successful adoption and long-term value realization.
• Act as the primary liaison between customers and internal teams (sales, engineering, product, and support) to ensure alignment on objectives and execution.
• Build strong relationships across customer organizations, from technical teams to executive leadership including CISOs and security stakeholders.
• Drive customer onboarding, adoption, and expansion by defining structured success plans, milestones, and governance frameworks.
• Identify opportunities for deeper platform adoption, consolidation, and expansion based on customer needs and security maturity.
• Provide guidance on best practices for cloud security, ensuring customers implement secure and scalable architectures.
• Lead business value discussions, including ROI analysis, TCO assessments, and strategic alignment with customer objectives.
• Remove blockers and resolve challenges that may impact customer success or security program execution.

• 5+ years of experience in Customer Success, Account Management, Product Management, or other customer-facing strategic roles.
• Proven experience working with large enterprise or Fortune 100 customers in cloud or SaaS environments.
• Strong understanding of cloud security concepts and enterprise security platforms.
• Excellent communication and stakeholder management skills, with the ability to influence at both technical and executive levels.
• Experience managing complex, multi-stakeholder programs or digital transformation initiatives.
• Strong analytical and problem-solving abilities, particularly in aligning technical solutions with business outcomes.
• Ability to quickly learn and articulate complex product offerings and value propositions.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Competitive base salary ranging from $109,600 to $122,400 USD annually, with potential incentive compensation.
• Comprehensive health coverage including medical, dental, and vision insurance.
• Financial benefits such as 401(k) retirement plan with employer match, life and disability insurance.
• Flexible paid time off policy plus 11 paid holidays annually.
• Paid parental, medical, and bereavement leave programs.
• Home office setup reimbursement and monthly connectivity stipend.
• Employee Assistance Program (EAP) for wellness and support services.
• Opportunity to work with leading enterprise customers on mission-critical cloud security challenges.