Collector in Austin, Texas at Austin Telco Federal Credit Union

Collector | Location: 11149 Research Blvd, Austin, TX | Schedule: Monday – Friday shift scheduled within business hours of 8:00AM – 6:30PM | FLSA Status: Nonexempt

Austin Telco FCU is looking for a Collector to join our family. The Collector maintains day-to-day collection procedures and manages loan accounts in all phases of delinquency while adhering to procedures established by Austin Telco Federal Credit Union. This role provides consistent follow-up, member communication, and documentation to support timely resolution and protect the credit union’s financial interests, while supporting Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation.

• Maintain consistent daily follow-up on past due and delinquent accounts while ensuring queue compliance
• Utilize telephone and email communication to assist members regarding delinquent accounts
• Counsel members on the importance of maintaining positive credit standing and resolving delinquent balances
• Maintain professionalism, empathy, and discretion while working with members experiencing financial hardship
• Mail letters regarding late payments on delinquent accounts

• Research delinquent accounts for posting errors and assist with correcting discrepancies
• Obtain credit reports as required
• Complete documentation for loan extensions and collection refinances
• Process towing notifications and act accordingly
• Prepare loan documents for scanning
• Assist with clerical duties and daily mail

• Refer and/or confer with the Director of Collections or Senior Collector regarding problem accounts
• Complete all scheduled training sessions to support job competency and compliance standards
• Acquire and maintain a basic understanding of Collateral Protection Insurance (CPI)
• Exercise sound judgment and decision-making within the scope of the role
• Participate in additional projects or duties as assigned

What You Bring:

• Experience: Minimum of six (6) months of experience in a bank, credit union, or other financial institution.
• Education: High school diploma or GED
• Communication: Strong interpersonal skills with the ability to communicate professionally and effectively with members regarding financial matters.
• Confidentiality & Integrity: Proven ability to handle confidential financial information with discretion, professionalism, and integrity.
• Organization & Attention to Detail: Ability to maintain accurate documentation, manage responsibilities efficiently, and remain organized in a fast-paced environment.
• Language Skills: Bilingual in Spanish and English required.

Preferred:

• Experience collecting secured or unsecured consumer loans

Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness and legal support.
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays and work anniversaries.
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals.
• Supportive Culture: A mission-driven team that puts people first and offers opportunities for growth in a collaborative and service-focused environment.

• Good credit standing (verified prior to interview)
• Successful background check and drug screening upon offer