Director of First Impressions Design Center in West Lebanon, New Hampshire at LaValley Building Supply LLC

About the role: The Director of First Impressions is the primary face and voice of the Design Center. Candidate is directly responsible for shaping client, customer, and visitor perceptions from the moment of initial contact.

Job Summary

The Director of First Impressions creates a positive, welcoming, and professional environment for clients, visitors, and employees. Operating at the front line of public relations and office administration, this role blends traditional clerical duties with high-level customer service to reflect the company’s core values.

Key Responsibilities

• Visitor Hospitality: Greet clients, vendors, and guests warmly; provide beverages, offer directions, and maintain a polished lobby area.
• Communication Management: Answer, screen, and route incoming phone calls while managing the general department calendar.
• Administrative Support
• Office Logistics: Ensuring common spaces remain clean and organized.
• Team Operations: Assist leadership with scheduling, organizing internal team events

Required Skills and Qualifications

• Experience: Experience in retail, hospitality, customer service, or an administrative office environment is preferred.
• Communication: Exceptional verbal and written communication skills with a heavy emphasis on active listening, empathy, and a professional tone.
• Technical Proficiency: Solid familiarity with Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and digital multi-line phone or CRM systems.
• Soft Skills: Extreme attention to detail, strong time-management capabilities, and a naturally positive, helpful attitude.