Operations Manager - Non-Profit Remote within Driving Distance to Berkshires or NYC in New Marlborough, Massachusetts at CMC:Berkshires

The Operations Manager oversees the day-to-day administrative and operational functions of the organization to ensure efficient, compliant, and mission-driven performance. This role supports internal systems, contracting, compliance, software management, marketing logistics and vendor management. The Operations Manager works closely with leadership to improve processes, troubleshoot operational challenges and help strengthen the infrastructure needed to scale its impact.

• Manage daily organizational operations and office administration
• Develop and improve operational systems, workflows, and policies
• Coordinate charitable registrations, insurance renewals, annual compliance requirements, and operational recordkeeping
• Coordinate Continuing Education (CE) administration including application preparation, compliance tracking, licensing board renewals, and training documentation
• Oversee vendor relationships, contracts, and accounts payable/receivable
• Ensure compliance with nonprofit regulations, licensing, and reporting requirements
• Serve as the primary point person for troubleshooting and managing organizational software systems including Arlo, Salesforce, Shopify, Bill.com, Mailchimp, Zoom, Softr, and related platforms
• Maintain databases, filing systems, and operational documentation
• Support marketing and communications efforts by creating Canva-based materials, coordinating print and digital assets, and scheduling social media promotions

• Bachelor’s degree in business administration, nonprofit management, public administration, or related field preferred
• 3–5 years of operations, administration, or nonprofit experience
• Must be highly technologically competent and comfortable working within the administrative side of software systems, including troubleshooting issues, customizing workflows, and learning new platforms independently. Candidates should be confident navigating multiple integrated systems including CRM, registration, financial, marketing, and communication platforms.
• Strong organizational and project management skills
• Experience managing administrative processes
• Knowledge of nonprofit compliance and reporting practices a plus
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment

• Experience working in a nonprofit or mission-driven organization
• Process improvement and operational planning skills
• Experience with platforms such as Salesforce, QuickBooks, and Shopify a plus

Benefits

• Health insurance, paid time off, and retirement benefits
• Professional development opportunities