Senior Customer Success Manager in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager in United States.

This role is focused on building and nurturing long-term strategic relationships with enterprise customers in a fast-growing travel technology environment. You will ensure customers extract maximum value from a complex software platform that is reshaping how the travel industry operates. Acting as both a trusted advisor and an operational partner, you will guide customers through implementation, adoption, and ongoing optimization of the product. You will collaborate closely with Product, Engineering, Support, Finance, and Operations teams to drive customer outcomes and influence product direction. The role blends account management, technical understanding, and data-driven decision-making in a high-growth startup setting. Your impact will be measured by customer satisfaction, retention, and expansion across your portfolio.

• Own and manage relationships with strategic enterprise customers, ensuring strong engagement, satisfaction, and long-term partnership value.
• Drive customer adoption and expansion by identifying opportunities for increased product usage, upgrades, and improved workflows.
• Support customers across the full lifecycle, including onboarding, implementation, integration, and ongoing optimization.
• Analyze customer performance data and usage trends to identify risks, opportunities, and actionable improvements.
• Define and track key performance indicators (KPIs) to measure customer health, success, and product impact.
• Advocate for customer needs internally by collaborating with Product and Engineering teams to influence roadmap priorities.
• Coordinate cross-functionally with internal teams to ensure seamless delivery and resolution of customer needs.

Requirements:

• 5+ years of experience in Customer Success, Account Management, or similar roles within SaaS or enterprise software environments.
• Proven ability to grow enterprise customer relationships and reduce churn in a fast-paced, high-growth environment.
• Strong experience supporting complex implementations and managing customers through onboarding and post-launch phases.
• Excellent communication skills with the ability to simplify technical and business concepts for diverse stakeholders.
• Strong analytical mindset with experience using data to drive customer strategy and decision-making.
• Demonstrated ability to manage multiple projects and priorities with strong organizational skills.
• Experience collaborating across Product, Engineering, Support, and Operations teams.
• Bonus: experience in travel technology, AI-driven tools, or customer operations/support environments.

Benefits:

• Competitive salary with potential equity participation.
• Remote-first work environment with flexibility to work from anywhere.
• Travel allowance to support personal exploration and travel experiences.
• Enhanced parental leave policies.
• Sabbatical options to support long-term well-being and rest.
• Regular team events and optional access to a collaborative office environment.
• Inclusive, high-ownership culture where employees have meaningful impact on product and company direction.