Client Success Executive in Canada Creek, Nova Scotia at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Success Executive based in Canada.

In this role, you will act as a trusted partner to clients across the Americas, ensuring they achieve maximum value from their services while maintaining strong, long-term relationships. You will play a key role in protecting recurring revenue by proactively identifying risks and addressing client concerns before they escalate. The position combines relationship management, problem-solving, and cross-functional collaboration to deliver a seamless client experience. You will work closely with internal teams such as Sales, Operations, and Finance to resolve issues and drive continuous improvement. This is a highly people-oriented role that requires both emotional intelligence and commercial awareness. Your impact will be felt directly through improved client satisfaction, retention, and long-term loyalty.

• Build and maintain strong, trust-based relationships with clients across the Americas region.
• Proactively identify at-risk clients and take early action to address concerns and prevent escalation.
• Lead client retention and service recovery efforts, ensuring issues are resolved effectively and professionally.
• Collaborate with internal teams including Sales, Operations, Finance, and Leadership to resolve client challenges and improve outcomes.
• Analyze client feedback, sentiment, and trends to identify opportunities for service and experience improvements.
• Advocate for client needs while balancing organizational goals and operational constraints.
• Support initiatives aimed at improving customer satisfaction, retention, and long-term loyalty.
• Identify opportunities for renewals, expansion, and cross-sell, working closely with Sales teams when appropriate.
• Maintain accurate documentation, reporting, and records of client interactions and key outcomes.
• Contribute ideas and insights to improve processes and strengthen the overall client experience.

• Minimum 3+ years of experience in Client Success, Account Management, Customer Experience, or a similar client-facing role.
• Proven experience managing complex client relationships and handling challenging conversations professionally.
• Strong track record of improving client outcomes and driving retention or satisfaction improvements.
• Excellent communication, negotiation, and stakeholder management skills.
• High emotional intelligence, empathy, and strong problem-solving abilities.
• Commercial awareness with the ability to balance client needs and business priorities.
• Experience working cross-functionally across multiple teams and departments.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience using CRM systems, reporting tools, or customer success platforms.
• English fluency required; Portuguese and/or Spanish strongly preferred.
• Preferred: experience in professional services, SaaS, consulting, certification, or regulated industries.

• Competitive annual salary between $68,400 and $80,000 USD, depending on experience and location factors.
• Annual bonus opportunity based on performance.
• Fully remote work environment with flexibility across eligible regions.
• Comprehensive benefits package including medical, dental, vision, and life insurance.
• Retirement plan with company contribution (401K or equivalent).
• Paid time off including holidays, annual leave, parental leave, and bereavement leave.
• Learning, training, and professional development opportunities.
• Collaborative, international work environment focused on continuous improvement and impact.