Transformation Manager- Perioperative Services in Valhalla, New York at Westchester Medical Center

Job Summary: The Transformation Manager will serve as a member of the operational leadership team as an extension of the Operational Excellence team. The role is emersed in operational management and process improvement across the WMC Health network. Reporting directly to the Operational Excellence department, you will engage senior leadership to align process improvement and data analytics deployments with the organization’s transformational goals. The Transformation Manager will facilitate the redesign of clinical processes, drive innovation, and ensure that all digital health and IT modernization projects align with the organization’s strategic, transformational, and financial goals.

Responsibilities:

• Serve as a change agent and transformation leader for WMC, emersed in the day-to-day operations and strategic initiatives of the department / workstream.
• Provide leaders, teams, and departments with a wide range of state-of-the-art process improvement and industrial engineering methodologies to transform operational processes.
• Work autonomously as the primary liaison between Operational Excellence, operational leadership, and clinical leadership to support performance improvement activities that align with the strategic direction of the WMCHealth Network.
• Present results and future-state proposals to audiences ranging from analysts to C-suite executives. Plan & Execute implementation & training to end-users to support the deployment of process improvement and data deliverables. Design and implement sound operational processes with clear process owners to ensure lasting adoption of these tools or improvements.
• Facilitate ideation and strategic problem solving discussions with operation leadership and frontline teams to structure projects in alignment to the department / workstream and organizational goals.
• Analyze key performance measures and industry benchmarks to identify operational gaps. Support leadership in translating data into high-value opportunities for innovation and cost savings.
• Plan and/or lead training sessions to ensure initiatives meet user needs and have a concrete, measurable impact on operations, access to care, experience, and quality.
• Facilitate stakeholder engagement, accountability, and change management across departments to ensure alignment on new workflows and technical solutions.
• Act as a strategic advisor on technology trends and clinical innovation.
• Collect and translate operational business requirements to be included in future-state process design.
• Facilitate cross-functional collaboration that will identify, design, and implement solutions that will result in high quality and efficient processes.
• Support the Operational Excellence leadership team in shaping the project portfolio based on strategic alignment to the department / workstream leadership
• Engage engineering and project management resource to support the tactical execution of key projects while ensuring accountability and ownership from department / workstream leadership

Qualifications/Requirements:

Experience:

• Minimum of at least 5 years of experience in Industrial Engineering, Operations Research, Healthcare Management, or other healthcare-related field with significant stakeholder presentation and transformation training, required.
• Experience with modern EMR software, optimization, reporting, and workflow design, required
• At least 2 years in a direct leadership role managing and developing other team members, required

Education:

• Bachelor’s degree in industrial engineering, Healthcare Administration, Business, or a related field, required
• Master’s degree, preferred

Licenses / Certifications:

• Lean/Six Sigma Certification, preferred

Other: Deep understanding of the healthcare system and an ability to apply system/design thinking to understand, model, and improve operations at an organizational level. Advanced proficiency in statistics and statistical software with the ability to visualize data for improvement and performance monitoring. Accomplishment in designing and implementing innovative solutions with quantitative value. The candidate must possess strong organizational and presentation skills, with excellent written and verbal communication. A strong drive for professionalism in delivery and presentation to C-suite audiences is essential. Proven ability to work both independently as an autonomous liaison and as part of a larger collaborative team. This includes the ability to navigate complex organizational structures and act as a strategic bridge between technical departments and clinical operations. Advanced proficiency in the Microsoft Office Suite is required. Experience with Python, SQL, and/or data visualization applications (e.g., Power BI, Tableau) is preferred. Strong leadership skills to motivate and mentor team members are required, alongside advanced project management skills to manage a portfolio of high-impact initiatives, ensure proper resource allocation, and execute timely transformational goals. Agile skills are required to draw from disciplines such as management, business administration, organization development, and information technology to drive innovation in a dynamic business landscape.

Special Requirements: