Sales Enablement Co-Ordinator in Western Cape, Western Cape at Oxford University Press

Job Title: Sales Enablement Co-Ordinator
Location: Western Cape, WC, ZA, 7459
Salary: Market Related
Division: Education
Department: Sales Enablement

Job Description:

Education

Learning changes lives – and we’re here to drive that change. We support people wherever and however they want to learn, so they can achieve their learning goals and uncover new possibilities.

Today, we reach more learners than ever, in more ways than ever.

And we’re just getting started

About the Role

The Sales Enablement Co-ordinator plays a critical operational, analytical, and enablement role in supporting the effectiveness of OUPSA’s Sales teams across Schools, Higher Education, TVET, Regional and other markets. The role is responsible for the end-to-end coordination, administration, optimisation, and continuous improvement of sales enablement processes, with a strong focus on sales technology (Salesforce and related platforms), training delivery, campaign enablement, policy-driven governance, and business-critical operational processes such as gratis management, e-vendor support, and device enablement. This role will be reporting to the Sales Enablement Manager based in Goodwood, Cape Town.

Opportunity

What you will do:

Sales Enablement Operations & Governance

• Own and manage day‑to‑day sales enablement operational processes aligned to approved policy and governance frameworks.
• Coordinate cross‑functional workflows across Sales, Sales Enablement, Operations, Digital Customer Success, Publishing, and Technology teams.
• Ensure enablement processes are documented, updated, approved, and consistently applied.
• Act as a point of continuity and operational memory for enablement processes during peak campaigns and critical business periods.

Sales Technology Administration & Optimisation

• Administer, maintain, and support Salesforce and associated sales technologies (e.g. Calling Card App / CCA and related platforms).
• Act as a first-line support resource for sales technology queries, troubleshooting, and user guidance.
• Support system enhancements by contributing to requirements definition, user acceptance testing (UAT), and deployment readiness.
• Monitor sales technology adoption and utilisation, providing insights and recommendations to management.
• Support ongoing data hygiene and integrity, including institution and contact data where applicable.

Training Enablement & Capability Development

• Design, coordinate, and deliver training (virtual and in‑person) on Salesforce, sales processes, campaign enablement tools, and approved workflows.
• Develop and maintain comprehensive training collateral including user guides, presentations, FAQs, process documents, and short “how‑to” videos.
• Conduct dry‑run sessions with internal stakeholders to ensure training quality and relevance.
• Gather and analyse training feedback to continuously improve effectiveness and user adoption.
• Support both permanent sales teams and Contract Representatives during major campaigns.

Campaign Enablement & Device Management

• Coordinate the operational enablement of sales campaigns, including digital and physical tooling.
• Manage the end‑to‑end process of sales device (e.g. tablets) preparation, testing, tracking, deployment, and return in line with defined procedures.
• Maintain accurate tracking documentation and ensure timely communication with all stakeholders.
• Ensure supporting documentation (e.g. disclaimers, receipts, waybills, POs) is complete and auditable.

Gratis Management & Policy Compliance

• Manage the end‑to‑end gratis request process via Salesforce and SAP in line with approved Gratis Policy and internal controls.
• Ensure accurate capture, approval, fulfilment, tracking, reporting, and return management of all gratis.
• Produce regular operational and analytical reports to support decision‑making and policy compliance.
• Work with the Head: Sales Enablement on policy updates, process refinements, and governance improvements.

e-Vendor & External Partner Support

• Act as first point of contact for e‑vendor queries related to sales enablement and digital fulfilment.
• Track, manage and escalate queries within agreed turnaround times.
• Maintain and share up‑to‑date master trackers with relevant stakeholders.
• Support process transition and alignment with customer Success teams where applicable.

Data Analysis & Reporting

• Compile, analyse, and present operational and enablement data to support sales performance and strategic decision‑making.
• Deliver standard and ad‑hoc reports related to sales technology usage, training, campaigns, gratis, and enablement effectiveness.
• Continuously improve reporting quality, relevance, and insight.

End-to-end P/O administration

• PO creation and management to final delivery
• Raising of non-stock POs for courier parcels
• Ad-hoc parcel administration tasks.

General

• Assist the Head of Sales Enablement and Sales Enablement team with general business critical tasks and periods.

About you

• Matric (essential)
• A relevant diploma or equivalent (NQF 5) qualification in Business, Sales or Marketing (advantageous)
• 2-3 years’ experience in sales enablement/operations support
• 2-3 years’ experience in managing customer relationships and CRM systems. (Salesforce experience advantageous)
• 2-3 years’ experience in creating and managing customer success processes and resources
• 2-3 years’ experience in developing training content, and conducting training on sales tech tools and digital platforms advantageous
• Proven experience in managing complex projects
• Knowledge of the South African Schools, HE & TVET markets advantageous

Attributes:

• Action and delivery oriented
• Highly analytical and detail oriented
• Proven track record of being innovative and solutions-focused
• Excellent planning and organising skills
• Researching, reporting and presentation skills across various levels and stakeholders
• Displays ethical behaviour

Closing Date: 26 June 2026

Oxford University Press, an equal opportunity employer, seeks a talented individual to fill this post based in the Goodwood, Cape Town. Oxford University Press will consider all applications in terms of its Employment Equity Plan, which acknowledges the need for transformation.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.