Operations Supervisor I (37 Hours) in Sacramento, California at River City Bank

Under limited supervision, coordinates the daily activities of the branch service staff, ensuring that bank customers are provided with professional service and accurate transaction processing. Possesses comprehensive knowledge of banking regulations, policies and procedures, and Bank products and services, and performs all job functions of a Branch Services Specialist including transaction processing and new account opening. Provides job training to BSS staff and ongoing input on employee job performance to Banking Center Manager. Responsible for the branch in the absence of the Banking Center Manager.

Essential Functions

1. Operations Management

- Under the direction of the Banking Center Manager, acts as a lead and provides supervision to the Branch Services Specialists.

- Provides functional guidance and coordinates daily work activities of branch staff; ensures that all security, audit, and customer service standards are met or exceeded.

- Approves customer transactions in accordance with established authority levels/limits.

- Oversees daily balancing by Branch Services Specialists; ensures completion by end of each business day.

- Completes and/or assists in the completion of cash counts and the monitoring of the branch daily over/short report.

- Reviews daily NSFOD report.

- Performs operational certifications and verifications as assigned.

- Accepts and processes deposits, loan payments, cashes checks and processes other transactions according to established procedures.

- Opens new accounts accurately following established procedures and obtains supporting documentation as required.

2. Staff Development and Performance Management

- Provides ongoing on-the-job training to employees on various branch, bank and Branch Services Specialist functions and procedures.

- Reviews BSS Development Plans with employees to ensure they are on track and progressing in their training to promote to next level.

- Motivates and coaches’ staff on all aspects of customer service and operations.

- Supervises branch staff and audits their activity on a regular basis. Reviews signature cards, CTRs, and other work product of the branch sales and operational staff, makes necessary corrections, and provides feedback/coaching/training to improve performance.

- Assists Banking Center Manager in completing quarterly and annual performance appraisal documents.

3. Customer Relationship Management

- Oversees provision of exceptional customer service and effectively resolves escalated customer problems, issues and requests.

- Develops and maintains productive working relationships with customers that allow Net Promoter Score and business development goals to be achieved.

4. Product Knowledge

- Maintains comprehensive knowledge of all deposit, loan, and mortgage products.

- Keeps customers informed of Bank services and policies

5. Compliance

- Maintains a current knowledge of bank regulations. Ensures compliance with all Federal, State and Bank policies, procedures and regulations.

6. Other

- Performs various other duties and projects as assigned.

Education: High School diploma or general education degree (GED); some college coursework preferred.

Required Experience: Three years of applicable banking teller and operations experience; including some supervisory and leadership experience.

Knowledge Skills/Abilities: Excellent customer service, communication, interpersonal and problem-solving skills. Proficient in the use of personal computers and related software. Ability to work varied days/hours as business dictates.

Additional Comments:

River City Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Note: River City Bank does not sponsor applicants for work visas.

For CA residents please read the Notice at Collection - California before applying.