RTS Quality Control Supervisor (Nights: 4:00pm – 1:00am) in Memphis, Tennessee at Riviana Foods

About the Role

The RTS Quality Control Supervisor is responsible for the daily operations of the RTS Quality laboratory, including the management of Quality technicians in a fast paced 24 / 7 manufacturing environment, leading in several areas, including Food Safety Programs. This role reports directly to the Quality Manager.

What You’ll Do:

• Actively lead lab operational processes to ensure all products meet or exceed established quality standards
• Actively engage/train production operators and technicians to ensure Quality compliance and overall continuous improvement
• Assist management as a technical liaison between Quality and other departments
• Coordinate shipment and analysis of samples, equipment and other items as needed
• Review ingredient COA’s to insure meeting specifications, maintain approval log
• Develop, implement and maintain documentation for customer requirements such as COAs, Gluten-free testing and other Quality related data
• Direct technicians to achieve daily production goals and provide feedback to the team. This includes the management of staff, specifically hiring, discipline, payroll, performance appraisal, providing feedback on a regular basis, scheduling and training and development of personnel
• Ensure the proper quantity, functionality, maintenance, calibration and validation of laboratory instruments and equipment
• Implement and maintain Quality data in QM module of SAP and MII Interface
• Lead or participate in the plant self-inspection programs
• Lead Quality department in absence of Quality Manager
• Participate / lead problem solving teams, conduct root cause analysis, apply corrective / preventative actions and implement process improvements as needed
• Prepare product analysis summaries, including filing of deviation reports as needed
• Maintain documentation of raw material, packaging, and production quality holds
• Review, prepare and implement technical documents, method development, procedures and work instructions
• Supervise laboratory practices and ensure compliance with relevant procedures
• Serve as HACCP Coordinator by implementing, maintaining and ensuring compliance of HACCP and Food Safety Pre-requisite programs

What We’re Looking For:

• High school diploma combined with equivalent related experience, College degree preferred (BS Food Science, Biology or Chemistry)
• 5 years’ of quality control experience in the food industry with at least one year of supervisory experience
• Statistical analysis and better processing school in a retort operation preferred

You’d Be a Great Fit If You:

• Have strong technical and management skills in your area of expertise.
• Can troubleshoot systems, processes, and daily operations effectively.
• Hold HACCP and SQF Practitioner certifications.
• Understand the company’s business, goals, and operations.
• Apply Lean manufacturing principles to improve efficiency and reduce waste.
• Have strong problem-solving skills and the ability to build effective teams.
• Can read, write, and communicate effectively in English.
• Can prepare, review, and understand written communications and reports.
• Have basic math skills, including ratios and statistics.
• Can use company software, computer systems, and automated equipment.
• Have SAP experience (preferred).
• Follow proper procedures for using and maintaining required personal protective equipment (PPE).
• Are available to respond to emergency callouts as needed.
• Set clear goals, track progress, and address performance issues to achieve strong results.
• Work well with others and help teams collaborate to reach shared goals.
• Support and implement changes that improve performance and processes.
• Communicate clearly and on time, while actively listening to others.
• Pay close attention to detail and ensure work is accurate and meets company standards.
• Demonstrate reliability, accountability, and professionalism.
• Take initiative and complete tasks without always needing direction.
• Gain support from others to put ideas into action and achieve goals.
• Use a logical approach to identify problems and find effective solutions.
• Make decisions that support long-term company goals and business growth.
• Understand how daily decisions and actions affect costs, profits, and overall business performance.

What We Offer:

Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.

An Equal Opportunity Employer - M/F/D/V