Guest Services Agent (Front Desk and Reservations) in Dubuque, Iowa at DataDeletionTarget

Guest Service Agent

We are seeking a front desk agent with guest first mentality, positive demeanor, high level of professionalism and effective decision-making.

*Applicant must have strong interpersonal and administrative skills.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.
• Replenish Market items.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Punctuality

Physical Requirements:

• Ability to lift up to 40 lbs. occasionally and up to 10 lbs. frequently.
• Ability to stand or walk for long periods of time
• Requires finger dexterity, grasping, writing, and repetitive motions