Client Care Coordinator in Regina, Saskatchewan at NUVISTA Mental Health

• Manage mail, deliveries, and office/medical supplies
• Support general administrative tasks and ongoing training
• Contribute to overall clinic operations and continuous improvement

Qualifications

• Medical administration certification or equivalent experience preferred
• Advanced proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint) and strong technical skills with office systems and communications tools
• Proven customer service experience
• Ability to build rapport while handling sensitive situations with professionalism and tact
• Experience with third-party insurance billing (e.g., Blue Cross, VAC, Canada Life) an asset
• Familiarity with Jane EMR an asset
• Excellent written and verbal communication
• Maintain strict confidentiality and accurate records
• Strong time management, prioritization, and multitasking abilities
• Detail-oriented with a strong work ethic and problem-solving mindset
• Quick learner with a positive, proactive attitude
• Works effectively both independently and within a team

Core Competencies

• Communication: Communicates clearly and effectively; strong presentation and active listening skills.
• Computer Skills: Proficient with technology; quickly learns new tools and leverages systems to improve efficiency and performance.
• Customer Service: Builds positive relationships and responds effectively to customer needs and concerns.
• Dependability: Reliable, accountable, and consistently meets deadlines and commitments.
• Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.
• Interpersonal Skills: Builds strong relationships and works collaboratively with others.
• Sense of Urgency: Prioritizes effectively and meets deadlines in a timely manner.