Remote Supports Demo Call Specialist in Tempe, Arizona at SafeinHome

JOB TITLE: Remote Supports Demo Call Specialist

LOCATION: ****This position in IN-OFFICE only.****

About SafeinHome: SafeinHome provides Remote Supports for people with intellectual and developmental disabilities and older adults. Our services combine assistive technology with trained human support available 24 hours a day, 7 days a week. This approach supports people in living more independently while remaining safe in their homes and communities.

SUMMARY:

SafeinHome exists to expand access to reliable, consistent support that enables people to live the lives they choose. Our work supports individuals to maintain stability and continue living in the homes and communities of their choice. Every role at SafeinHome contributes to delivering support that people and families depend on every day.

As a Remote Supports Demo Call Specialist, you are at the heart of our core services and play a critical role in advancing our mission to improve individuals’ ability to live independently. You provide the first introduction to who we are and what we do, creating a meaningful and welcoming experience for potential individuals and their support teams.

In this role, you ensure that every demo call is handled with urgency, care, and professionalism. You guide individuals through a detailed overview of our services and demonstrate the devices and supports available to them. By facilitating a realistic demo call experience, you help individuals understand what to expect when they begin services, ensuring they feel informed, confident, and comfortable moving forward.

ESSENTIAL DUTIES AND RESPONSIBILITIES including, but not limited to:

• Serve as the primary point of contact for all demo call inquiries and scheduling
• Respond promptly to incoming demo requests, ensuring minimal wait times and no missed calls
• Coordinate, schedule, and manage all demo appointments, maintaining an accurate and up-to-date calendar
• Communicate consistently with individuals and their support teams to confirm scheduling details and expectations
• Provide a clear, detailed overview of services and demonstrate remote support technology during demo calls
• Create a positive, engaging, and informative first impression of services
• Ensuring each demo call reflects a real experience of services, helping individuals feel prepared and at ease
• Follow up as needed to support next steps and maintain continuity of communication
• Collaborate with internal teams to ensure a seamless and aligned experience
• Strong communication and interpersonal skills with the ability to build trust quickly
• Helps keep the Remote Supports work area clean and organized
• Maintains a very positive and enthusiastic demeanor with other Remote Supports employees, Clients and Support Circle members
• Is viewed by other Remote Supports employees as a valuable, knowledgeable and as a high-functioning Company resource
• Responds quickly and practically to emergencies, crises, or unexpected problems during shifts
• Ensures that Clients and their Support Circle are satisfied and identifies, documents & reports the issues when they are not satisfied.
• Adheres to and accurately promotes all Company Policies and Procedures
• Keeps the work area clean and organized
• Responds quickly and practically to emergencies, crises, or unexpected problems during shifts
• Does NOT share gossip, inappropriate personnel or personal details, or otherwise incite employee dissatisfaction

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High school diploma or GED required

SKILLS AND ABILITIES:

• Complete and comprehensive understanding/proficiency with all Company Policies and Procedures
• Comprehensive and ongoing understanding of all Company developed software systems required to perform Remote Supports job function
• Complete and comprehensive understanding/proficiency with all Required Training materials including online courses provided by State agencies. Must be able to recall, respond & document proficiency of State rules, guidelines & requirements – as needed
• Works well with a team
• Reliability and accountability
• Exhibits strong interpersonal and service-oriented skills
• Maintains professional but friendly demeanor
• Demonstrates proficiency with basic computer programs, such as Zoom, Teams, Outlook Email, Word, Excel, and other necessary virtual meeting platforms
• Ability to solve practical problems
• Ability to deal with difficult conversations, including with individuals with difficult personalities, conversations with statements that can be interpreted as harassment, and conversations with statements objectionable to specific demographics
• Responds calmly and professionally to emergencies, angry clients and Support Circle members, or other stressful situations in the workplace
• Ability to apply principles of logical thinking to a wide range of intellectual and practical problems, dealing with verbal and nonverbal symbolism in its most difficult phases
• Ability to deal with a variety of abstract and concrete variables. Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to solve practical problems and deal with variables, including personalities, in situations where only limited standardization exists
• Ability to respond effectively to the most sensitive inquiries or complaints
• Ability to communicate effectively using original or innovative techniques or styles on controversial or complex topics to everyone across all interaction
• Complete and comprehensive understanding/proficiency with all Company Policies and Procedures
• Comprehensive and ongoing understanding of all Company developed software systems required to perform the job function
• Works well with a team
• Exhibits strong interpersonal and service-oriented skills
• Maintains professional but friendly demeanor
• Demonstrates proficiency with basic computer programs, such as Outlook Email, Word, and Excel
• Manages time effectively and efficiently
• Maintains close attention to detail
• Demonstrates ability to multitask on a daily basis

BEHAVIORAL COMPETENCIES:

Employee exhibits excellent client relationship management and overall communication skills.

Employee follows specific direction by any Company Manager without making repeated

mistakes or significant errors in good judgement, and without requiring multiple, repeated re-

training. Employee delivers required results with high levels of client satisfaction, both internal

and external. Employee exhibits personal confidence, must be responsible, dependable, punctual, realistic

positive, flexible, efficient, have strong interpersonal and communication skills, and the ability to

work independently. Employees is patient, methodical, and has excellent documentation and

organizational skills. Neat and clean work habits are required.

TRAVEL REQUIREMENT:

No travel is required for this position.

OTHER REQUIREMENTS:

Must be a legal U.S. resident, hold a valid driver’s license and have a driving record showing

zero felony convictions and less than three moving violations in the previous three years.

The individual must be able to pass a state and federal criminal background check and relevant

financial background checks, agree to inform the company of any subsequent arrests, and submit

to additional background checks when required by any relevant agency or on the request of the

Company for any reason or as may be required from time-to-time.

LANGUAGE SKILLS:

Ability to read and interpret documents such as Individual Service Plans. Ability to write routine

reports and correspondence. Ability to speak effectively before groups of employees of the

organization. Commitment to understanding the critical importance of “people first” language as

it applies to individuals with developmental disabilities and using such language in all

communications.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers,

common fractions, and decimals. Ability to compute rate, ratio, and percent, and to draw and

interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but involved written or oral

instructions. Ability to deal with problems involving a few concrete variables in standardized

situations.

PHYSICAL ABILITY:

The physical abilities described here are representative of those that must be met by an employee

to successfully perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is (occasionally,

regularly, frequently) required to sit, move, traverse, position self, operate, activate, and use

required equipment, communicate, converse, exchange information, detect,

perceive, identify, recognize:

• While performing the duties of this job, the employee is regularly required to sit,

communicate, converse, exchange information, and detect, perceive, identify, and recognize

information. The employee is regularly required to work on a keyboard and computer.

• The employee must regularly move and/or transport up to ten pounds, occasionally move

and/or transport up to 25 pounds, and occasionally move and/or transport up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance, vision, adequate

color differentiation for computer and communication purposes, peripheral vision, depth

perception, and the ability to adjust focus.