Front Desk Agent in Jacksonville, Florida at Zieg Hospitality Corporation

Front Desk Agent – Hotel Indigo

**Position:*
* Front Desk Agent
**Department:*
* Front Office
**Reports To:*
* Front Office Manager / General Manager
**Employment Type:*
* Full-Time / Part-Time
**Schedule:*
* Must have flexibility to work weekdays, weekends, evenings, and holidays as needed.

## Position Summary

Hotel Indigo is seeking an energetic, friendly, and guest-focused **Front Desk Agent*
* to join our team. As one of the first and last points of contact for our guests, the Front Desk Agent plays an important role in creating a welcoming, personalized, and memorable hotel experience.

The ideal candidate has a genuine passion for hospitality, excellent communication skills, a positive attitude, and the ability to remain professional and solution-oriented in a fast-paced environment.

## Essential Duties & Responsibilities

• Provide a warm and genuine welcome to every guest entering the hotel.

• Perform guest check-ins and check-outs efficiently and accurately.

• Verify reservations, room rates, payment methods, identification, and other required information.

• Recognize and acknowledge IHG One Rewards members and provide applicable member benefits.

• Answer incoming telephone calls professionally and assist with guest questions, reservations, and requests.

• Provide guests with information regarding hotel amenities, dining options, local attractions, transportation, and the