Patient Access Rep I in Livingston, New Jersey at RWJBarnabas Health

Job Title: Patient Access Rep I

Location: Ambulatory Care Center

Department Name: Radiology Support Services

Req #: 0000270374

Status: Hourly

Shift: Day

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Summary: The Patient Access Representative I position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely,

The Patient Access Representative I is responsible to greet all patients in a timely and friendly manner,

A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect,

Clearly review and communicate all forms and obtain required signatures for services provided,

The Patient Access Representative I ensures accuracy and thoroughness in collection and documentation of the patient s demographic and insurance information and utilizes the technology available to complete the registration,

The Patient Access Representative I participates in creating a positive environment for patient and colleague satisfaction,

Education Required:

High School Diploma

Additional Education Preferred:

Licensure Required:

Additional Licensure Preferred:

Experience Required:

Experience Preferred:

Customer service experience

Patient Access experience

Medical terminology experience

Job Responsibilities (list 8-12):

Provides excellent customer service to all patients, colleagues and other external and internal customers

Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work

Obtains and documents all demographic information to accurately identify the patient

Obtains insurance information, completes insurance verification and verifies appropriate authorization status, if required,

Ensures that all orders/prescriptions are compliant with appropriate signatures, proper documentation of diagnosis, patient identifiers and are linked to the correct encounter, as applicable,

Meets and exceeds department goals including accuracy, point of service collections and productivity

Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient

Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered

Complies with organizational, facility, and departmental policies

Maintains department productivity by asking for additional duties when patient flow permits

Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary

May perform other duties as assigned or directed by management

Knowledge, Skills, & Abilities (list no more than 12):

Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes

Demonstrates a high level of efficiency, accuracy and productivity

Reflects commitment to building a supportive work environment and maintains a positive attitude

Works closely and professionally with nursing and ancillary departments to foster a team environment

Computer skills required - referring to the practical know-how needed to operate computers, use software applications, and manage digital information effectively in professional settings

Participate in training all training both formally assigned, newsletters, job aides, in services, staff meetings, huddles and facility assigned trainings,