Call Center Agent (Remote) in Fort Wayne, Indiana at Schafer Manufacturing Co

Schafer Manufacturing Co is seeking a motivated and customer-focused individual to join our team as a Call Center Agent. In this role, you will be responsible for providing excellent customer service and support to our clients over the phone. You will handle a variety of customer inquiries, resolve issues, and ensure a positive customer experience.

Responsibilities:

• Answer incoming calls and respond to customer inquiries
• Provide information about products and services
• Troubleshoot and resolve customer issues and complaints
• Process orders, returns, and exchanges
• Update customer records in the database
• Escalate complex issues to the appropriate team members
• Meet customer service quality and productivity goals

Requirements:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Previous customer service experience is a plus
• Proficient in Microsoft Office and CRM software
• High school diploma or equivalent

If you are a team player with a passion for customer service and enjoy helping others, we want to hear from you!