Medical Assistant at Raphael Health Center Inc – Indianapolis, Indiana

We are seeking a highly motivated and skilled Medical Assistant to join our team. The ideal candidate will be responsible for providing exceptional patient care and support to our medical staff.

Scope of Tasks & Responsibilities:

• Perform duties associated with direct patient care
• Provide efficient, quality care in accordance with protocols and health regulations in a manner consistent with the Raphael Health Center mission
• Develop effective working relationships with patient, families and health professionals
• Observe, document and communicate patient conditions with medical staff for initial patient assessment
• Addresses and documents all voicemails according to protocol, returning patient calls within 48 hours
• Completes desktop tasks daily, addressing patient/provider needs within 48-72 hours
• Manages all prescription refill requests following established protocol within 48 hours
• Completes preparation for all specialized visits such (well child visits) following proper protocol
• Completes all prior authorization requests according to RCH protocol
• Collect medical information from patients in person or by telephone
• May perform patient intake operations
• Safely perform phlebotomy, injections and other clinical procedures, administering treatment according to established protocol
• Completes quality tasks in the lab when scheduled for both daily opening and closing and documents task completion directing questions or concerns to the lab champion
• Follows protocol for supply acquisition and stocking of rooms and clinical stations, directing all questions and concerns to the supply champion
• Attends and completes the required annual trainings set forth by RHC
• Prepare and label specimens and fill out forms accurately
• Assist in answering phones; take messages or direct calls to appropriate person
• Attend required training (OSHA, CPR, etc.)
• Maintain patient confidentiality
• Assist with patient education
• Assist with front office procedures
• May schedule appointments and referrals

Required Education, Certification, Experience and Skill:

• High school diploma or equivalent
• Graduate of an accredited Medical Assistant program with certificate
• Current medical assistant certification through an accredited organization.
• Current CPR certification
• Current TB certification or achieves within 1 year
• Achieves CCMA national certification through NHA or other nationally recognized organization within a year of hire if not already certified
• 5 years professional experience as a Medical Assistant in a health care setting preferred
• Knowledge of medical terminology and the function of medical equipment and supplies
• Knowledge and understanding of legal implications of patient care activities
• Able to function independently and handle a variety of responsibilities
• Exceptional customer service skills
• Bilingual in Spanish preferred