Care Coordinator (CORE/Youth CCS/PPS/Wrap/Reach) in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS, our people make the difference. Were looking for individuals who share our commitment to Respect, Justice, Integrity, and the Pursuit of Excellencepeople who value others, do whats right, strive to grow, and bring their best to the work every day. If these values reflect who you are, wed love to have you join us.

This is a community-based, mobile position where youll meet people where they are emotionally, physically, and within their communities. Youll work alongside individuals, families, providers, and multidisciplinary teams to ensure each person receives coordinated, person-centered support.

Pay range begins at $52,000

What Youll Do

• Build meaningful relationships by meeting individuals where they are and creating trusting, respectful, and supportive connections.
• Coordinate individualized care by partnering with individuals, families, natural supports, service providers, and recovery teams to develop, implement, and update personalized recovery plans.
• Connect people to resources by identifying community services and completing and sending referrals for needed supports.
• Collaborate with providers including therapists, healthcare professionals, case managers, and other community partners to promote coordinated, high-quality care.
• Support recovery goals by monitoring progress toward self-identified goals and providing supportive coaching, psychosocial rehabilitation, and symptom-management support.
• Stay connected through regular in-person visits, phone calls, and follow-ups.
• Help remove barriers by ensuring individuals have access to transportation for program-related appointments.
• Advocate for individuals by helping them access timely and appropriate services while empowering them to recognize and build on their strengths.
• Support individuals through challenges by responding to crises and setbacks with empathy, professionalism, and a trauma-informed approach.
• Document services accurately by maintaining timely and thorough documentation in accordance with agency, county, regulatory, and funding-source requirements.
• Stay current and compliant by completing all required county and agency trainings and following agency policies, procedures, Code of Conduct, and Core Values.

What to Expect

This is a mobile, community-based position averaging 40 hours per week. Your work may take you into individuals homes, community locations, offices, and meetings throughout Milwaukee County.

You should be comfortable:

• Traveling throughout Milwaukee County.
• Driving and transporting individuals when needed.
• Navigating stairs and working in a variety of community settings.
• Maintaining a flexible schedule based on the needs of the people we serve and the team.
• Working in both office and community environments.
• Responding to changing needs and priorities throughout the day.

What Were Looking For

Required Qualifications

• Bachelors degree in Social Work or a related field .
• One year of experience working with individuals experiencing mental health, substance use, and/or co-occurring needs is preferred.
• Ability to meet all WCS and contractor requirements, including criminal and caregiver background checks, drivers record review, and drug screening.
• Valid drivers license, reliable automobile, and sufficient insurance to meet agency requirements.

Preferred Qualifications

• Masters degree in Social Work or a related field .
• Bilingual abilities.
• Experience working with Milwaukee County Behavioral Health Services .

What You Bring

• A strong understanding of mental health, substance use, and/or co-occurring needs.
• The ability to communicate clearly and provide calm, compassionate support during times of crisis.
• Experience with assessment, interviewing, recovery-oriented approaches, and harm reduction models.
• A passion for mental health advocacy and person-centered care .
• Strong verbal and written communication skills and the ability to work effectively with diverse individuals, families, coworkers, supervisors, and community partners.
• The ability to work independently while also contributing to a respectful, collaborative team environment.
• Excellent organization, time management, and multitasking skills, with the ability to meet deadlines and adapt to changing priorities.
• Strong critical-thinking and solution-oriented skills.
• Proficiency with Microsoft 365, email, and internet applications.
• Experience with documentation, electronic health records, and maintaining accurate and timely records.
• Cultural sensitivity and awareness of ethnic, gender, and disability-related issues.
• A commitment to conducting yourself ethically and professionally in every interaction.
• A commitment to the agencys mission, values, Code of Conduct, policies, procedures, and funding-source requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law

WCS is seeking a dedicated professional for a full-time, community-based position in Milwaukee County, starting at a minimum pay rate of $52,000. In this mobile role, you will meet individuals in their homes and communities to provide person-centered support. Working alongside families, multidisciplinary teams, and local providers, you will champion core values of respect, justice, integrity, and excellence while helping clients navigate their personal recovery journeys.

You will build trusting relationships, coordinate individualized care plans, and connect participants with vital community resources and healthcare providers. Daily duties include monitoring progress, offering supportive coaching, facilitating transportation to appointments, and providing trauma-informed crisis response. The position requires a flexible schedule, regular travel throughout Milwaukee County, and the ability to maintain accurate documentation while adhering to agency and regulatory guidelines.