Drug Treatment Court Case Manager in Waukesha, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.
• Youll work in a culture that values a culture of belonging, collaboration, and compassion .

Job Summary: Responsible for the day-to-day operations of the Drug Treatment Court, a post-plea and pre-disposition specialty court, which provides intensive support and monitoring of eligible drug offenders. Responsible for providing routine updates and working collaboratively with the Drug Court Team, which includes the Drug Court Judge, as well as a representative from the District Attorneys and Public Defenders Office.

Essential Duties and Responsibilities
Collaborate closely with the Treatment Court Team.
Assist in representing the Drug Treatment Court at local, state and national meetings and trainings.
Assist in developing, maintain and revise the program policy and procedure manuals.
Coordinate treatment provider referrals and monitor provider standards and accountability.
Network with and maintain positive relationships with community resource providers.
Develop the weekly court calendar and attend pre-hearing staffing and court hearings.
Make recommendations and assist Court in determining Phase levels, sanctions, and incentives.
Responsible for assisting the Lead Case Manager and Program Director of Post Conviction Services with reporting and evaluation to fulfill the requirements of the funding source.
Assist with maintaining quality assurance of all written and electronic files and court communication.
Ensure timeliness and completeness of all data entry.
Ensure that the Treatment Court supervision model and its core elements are followed.
Ensure protection of client confidentiality and compliance with all HIPAA policies.
Ensure the integrity of all alcohol and drug testing procedures; conducting drug and alcohol screens as needed, including weekend testing as scheduled on Saturdays, from 7am to 11am.
Assist the Program manager of Post Conviction Services to add people to the drug testing calling line and communicate with other WCS staff involved.
Coordinate utilization of the SCRAM system; work with WCS SCRAM staff, including the Program Manager of Post Conviction Services to address issues especially outstanding balances with client fees owed.
Engage in supervision case management activities, including but not limited to: reviewing applications and discussing with the Supervisor and Drug Court Team, completing all required assessments prior to admission and intake and following through on the results; conducting new intakes and explaining the program components to participants, conducting face-to-face supervision appointments with participants to monitor compliance/non-compliance with all phase requirements and terms of supervision, refer to supportive services based on need, routine alcohol and drug testing, working with local treatment providers to ensure participants enrollment in and compliance with treatment, and monitor all participants compliance with all related fees (program, court, treatment), etc.
Notify the program manager of any issues of non-compliance with individuals served immediately.
Assist with drug testing in the Waukesha Court Service Program.
Attend the Waukesha County Victim Impact Panel at least one time per year when requested.

Required Qualifications
Bachelors degree in criminal justice or related field.
One year of case management experience preferred
Valid drivers license, automobile, and insurance sufficient to meet agency requirements
Meet all the employee requirements including references, criminal background check, drug test, and drivers license check.
Program specific knowledge:
o Working knowledge Has a good working knowledge of the criminal justice system and experience in working with people struggling with addiction

Knowledge, Skills and Abilities
Communication ability to provide information effectively with a diverse population - the persons we serve, supervisor, colleagues, and program partners in writing and oral communications.
Technological Aptitude Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365).
Managing Priorities/Deadlines Ability to maintain schedules, meet deadlines and manage multiple projects.
Problem-Solving Skills Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
Adaptability Ability to manage change, deal with situations as they arise and work independently or as part of a team.
Teamwork Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
Motivation Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
Professionalism Ability to conduct oneself with a high level of integrity, ethics and boundaries.
Multicultural Sensitivity The role involves working in the community and interacting directly with diverse populations, including clients, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.
Program Specific Knowledge, Skills and Abilities KSAs that would serve as a benefit to the role and agency.

PHYSICAL DEMANDS :
The position requires a person to be able to sit for multiple hours at a time. Position requires attendance at Court on a weekly basis.

WORK ENVIRONMENT:
The position serves adults enrolled in the WCS programs. Travel is required. A flexible work schedule is required to meet needs of the individuals served, including some evening and early morning hours.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Wisconsin Community Services (WCS) is seeking a dedicated professional to manage the day-to-day operations of the Drug Treatment Court, a specialty court providing intensive support and monitoring for eligible drug offenders. In this mission-driven role, you will work collaboratively with a multidisciplinary teamincluding the Drug Court Judge, District Attorney, and Public Defenderto guide participants through recovery and rehabilitation while fostering a supportive culture of belonging and second chances.

Your daily duties will include coordinating treatment provider referrals, developing weekly court calendars, attending hearings, and making recommendations on participant phase levels, incentives, and sanctions. You will also conduct client intakes, manage supervision case management activities, ensure strict adherence to HIPAA and client confidentiality, and oversee drug and alcohol testing procedures (including scheduled Saturday testing). Additionally, you will assist with program reporting, quality assurance, data entry, and collaboration with community resource providers to empower individuals in reclaiming their futures.