IT Infrastructure & Operations Manager in Nashville, Tennessee at DCI Donor Services

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation and we want professionals on our team that will embrace this important work!! We are currently seeking an IT Infrastructure and Operations Manager. The IT Infrastructure and Operations Manager is responsible for managing the technology infrastructure of the organization, ensuring optimal performance, reliability, and security to support the mission of saving lives through organ and tissue donation. This role focuses on the design, implementation, and maintenance of on-premises hardware, cloud platforms, networks, and cybersecurity. The IT Manager will collaborate closely with internal stakeholders, vendors, and cross-functional teams to ensure the organization's technological environment aligns with its operational needs and strategic goals.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

• Infrastructure Management
  • Design, deploy, and maintain on-premises hardware, including servers, storage systems, and backup solutions.
  • Manage cloud platforms, ensuring scalability, cost-efficiency, and integration with on-premises systems.
  • Oversee network architecture, including switches, routers, firewalls, and VPNs, ensuring high availability and performance.
  • Develop and enforce infrastructure standards, policies, and procedures to maintain system integrity.
  • Manage disaster recovery and business continuity plans, ensuring rapid response to incidents and minimi

• Cybersecurity
  • Partner closely with the IT GRC Manager to implement and monitor cybersecurity protocols to protect the organization’s data and systems from internal and external threats.
  • Conduct regular risk assessments, vulnerability scans, and penetration testing to identify and mitigate risks.
  • Stay updated on emerging cybersecurity threats and recommend strategies to enhance protection.
  • Promote a culture of security awareness through collaboration and education.

• Vendor and Contract Management

• Evaluate, select, and manage relationships with vendors and service providers for hardware, software, and network services.
• Negotiate contracts to ensure cost-effective procurement and maintenance of IT infrastructure.
• Monitor vendor performance and resolve issues to maintain service levels.

• Strategic Planning and Collaboration

• Collaborate with leadership to align infrastructure initiatives with the organization’s strategic goals.
• Provide technical expertise and recommendations for IT projects and organizational improvements.
• Partner with the helpdesk to ensure seamless integration between infrastructure and end-user support

• Project Management
  • Oversee the planning, execution, and delivery of IT projects, ensuring alignment with business objectives, timelines, and budgets.
  • Lead cross-functional teams, coordinating efforts between IT staff, stakeholders, and external vendors.
  • Collaborate with stakeholders to gather, analyze, and document business and technical requirements.
  • Ensure proper documentation, reporting, and compliance with organizational policies and industry standards.
  • Drive continuous improvement initiatives by evaluating completed projects and identifying opportunities for enhanced efficiency and effectiveness.
    
• Team Leadership and Development
  • Acts as a role model for DCIDS by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values, which are: selfless, hardworking, passionate, and dependable.
  • Supervise and mentor IT infrastructure staff, fostering professional growth and development.
  • Promote a collaborative and innovative work environment within the IT team.
    
• Continuous Improvement
  • Identify and implement opportunities to enhance IT infrastructure, processes, and service delivery.
  • Use data-driven insights and feedback to refine systems, tools, and workflows.
  • Benchmark against industry standards and emerging technologies to ensure best practices are adopted.
  • Maintains a working knowledge of industry regulations and standards and ensures that improvement initiatives align with DCIDS SOPs, processes, and training.
  • Participates in national and industry specific meetings/conferences, networks with process improvement professionals, shares best practices, tools, and materials.
    
• Perform other related job duties as assigned

The ideal candidate will have:

• Associate’s degree in information technology, Computer Science, or related field (or equivalent work experience)
• Minimum 5-7 years of experience in IT management, including on-premises, cloud, and network environments.
• Experience managing both infrastructure and teams in a geographically dispersed environment is preferred.
• Experience in the healthcare sector is a plus, especially in regulated environments such as OPOs.
• Technical Skills:
  • Demonstrated expertise across the Microsoft ecosystem: AD/Entra ID, Defender XDR, Intune, Microsoft 365, and Azure IaaS/PaaS.
  • Hands-on experience with ITSM platforms (ServiceNow strongly preferred) including CMDB and ITOM.
  • Proficiency in managing virtualized environments (e.g., VMware, Hyper-V).
  • Experience with cloud platforms (e.g., Azure, AWS) and hybrid environments.
  • Advanced knowledge of networking concepts, including LAN/WAN, VLANs, firewalls, and wireless networks.
  • Familiarity with cybersecurity frameworks (e.g., NIST, HITRUST) and compliance requirements (e.g., HIPAA, GDPR).
  • Strong understanding of disaster recovery and backup technologies.
• Certifications:
  • Relevant IT certifications preferred (e.g. CISM, CompTIA, Microsoft, ITIL, Cisco, VMWare)
• Competencies & Physical Traits
  • Strong problem-solving and decision-making abilities.
  • Excellent organizational and project management skills.
  • Effective communication and collaboration with technical and non-technical stakeholders.
  • High level of accountability, attention to detail, and commitment to the organization’s mission.
  • Sits, stands, bends, and walks.
  • Communicates verbally and in writing
  • Lifts and carries loads up to 50 lbs.

Work Environment

• Hybrid work environment with on-site requirements for system maintenance or incidents.
• May require after-hours availability for critical infrastructure updates or emergency response.
• Standard office conditions when on-site, including extended periods working at a computer.

We offer a competitive compensation package including:

• Up to 185 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Monthly phone stipend

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.