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Patient Service Representative Supervisor at Jefferson City Medical Group (JCMG) – Jefferson City, Missouri

Jefferson City Medical Group (JCMG)
Jefferson City, Missouri, 65109, United States
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Recently UpdatedJob Function:Medical

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About This Position

Patient Service Representative Supervisor

RESPONSIBILITIES
Job Specific Competencies:
  • Responsible for the orientation, development, training, and ongoing evaluation of the patient service representatives (PSR).
  • Directs daily activities and operations of PSR staff as it related to patient registration.
  • Maintains a comprehensive knowledge of insurance plans, patient eligibility protocols, and the collection of patient payments.
  • Exhibits a high level of interpersonal communication with staff and patients.
  • Actively seeks to educate and train PSR's in an effort to provide the highest level of patient satisfaction.
  • Responsible for production of monthly KPI to management as it relates to front office demographics, payment collection, and ad-hoc reporting as instructed.
  • Effectively manages PSRs across assigned divisions, including Float Pool.
  • Ensures adequate coverage is available through Float Pool assignments to support divisions in the absence of their full-time PSRs.
JCMG Core Competencies:
  • Strives for continuous quality improvement.
  • Participates in educational experiences designed to maintain and/or improve professional competence.
  • Maintains high work ethic standards.
  • Provides quality customer service to staff, patients and visitors at all times.

MINIMUM QUALIFICATIONS
Education:
  • High school graduate or GED
Experience:
  • Minimum of 2 years' experience in customer service setting, preferably six months of receptionist experience in a healthcare setting
Certification/License:
  • N/A
Knowledge/Skills/Abilities:
  • Knowledge of medical billing preferred
  • Computer literate and general clerical skills
  • Experience with office equipment
  • Medical terminology desired

WORK ENVIRONMENT
Works in heated and air-conditioned area consistent with a normal office environment.
BENEFITS
  • Health insurance & employer paid short- and long-term disability
  • Generous PTO policy, beginning at 148-hours annually
  • 56 hours paid Holiday Leave
  • Employer Retirement Plan (401K) with employer match
  • Tuition reimbursement and other professional advancements, including a Medical Assistant training program

Job Location

Jefferson City, Missouri, 65109, United States
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Job Location

This job is located in the Jefferson City, Missouri, 65109, United States region.

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