Manager, Internal Communications at The Shade Store – Port Chester, New York

Title:Manager, Internal Communications

Location:Port Chester, NY (hybrid)

Compensation:$125,000 - $135,000

ABOUT THE SHADE STORE

At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate people to help us deliver the finest custom window treatment experience to our customers. Our team is growing and expanding, and there has never been a more exciting time to be part of it.

POSITION: Manager, Internal Communications

The Manager, Internal Communications plays a key role in managing and delivering cross-functional communications that support alignment across The Shade Stores field and operational teams. This role oversees the administration of The Shade Stores targeted communications and compliance platforms, develops and maintains a structured calendar of communications and training initiatives, and supports the creation and distribution of communication and learning content.

Working closely with Sales, Customer Experience, and cross-functional leadership, this position ensures that key business updates, operational initiatives, and training materials are delivered clearly, consistently, and effectively. The role also tracks engagement and compliance, providing analytics and insights to operational teams to support continuous improvement.

RESPONSIBILITIES:

• Manage the internal communications strategy and framework that supports key company initiatives and ensures consistent messaging across Sales, Customer Experience, and field teams
• Collect, synthesize and prioritize cross-functional communications to ensure alignment and consistency across teams and initiatives
• Ensure that communications are clear, accessible, and aligned with company standards and brand voice
• Deploy internal communications and training through established communication platforms, in partnership with operations leaders in Sales and Customer Experience
• Administer and maintain The Shade Stores targeted communications to facilitate effective message delivery, engagement tracking and training distribution
• Develop and manage a centralized calendar of team communications and training initiatives to ensure timely, coordinated delivery of key updates and learning content
• Participate in the creation and production of communication and training initiatives, including written content, editing, and formatting material (including video and document editing)
• Measure engagement and effectiveness of communications and training initiatives using platform analytics and feedback from field teams, and use insights to continuously improve communication strategies and content delivery Collaborate with internal stakeholders to gather feedback, identify communication needs and continuously improve communication and training effectiveness
• Stay current with emerging trends and best practices in internal communications, team engagement and training

WHAT WE ARE LOOKING FOR:

• Bachelors degree in communications, Marketing, or a related field, or 5+ years of relevant professional experience
• Proven experience supporting internal communications or training initiatives, preferably in a retail, hospitality or luxury environment
• A customer service mindset with an understanding of the needs of field and frontline teams
• Exceptional written and verbal communication skills with the ability to translate complex information into clear and engaging messaging
• Experience with communication, training platforms and content creation tools such as Canva, PowerPoint, InDesign, basic video editing proficiency preferred
• Self-motivated with excellent organizational and project management skills, and the ability to manage multiple priorities in a face-paced environment
• An analytical mindset with experience using data and reporting to evaluate communication effectiveness and inform decision-making
• Detail-oriented with a focus on reliability, accuracy, and documentation
• Collaborative team player who can partner effectively with functional peers

WHY WORK AT THE SHADE STORE

We set out to create a company culture that is enjoyable and rewarding, where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:

• Competitive salary

• Medical Benefits

• 401k with Company Match

• Up to $100k Life Insurance & Short-Term Disability (Employer Paid)

• Legal and Pet Insurance Plans

• Employee Assistance Program

• Product Discount

THE SHADE STORE offer is contingent upon:

• Successful completion of reference and background checks

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date

ABOUT US: Visit our website at https://www.theshadestore.com/... to learn more about The Shade Store and our career opportunities.

The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.